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Commit 55991015 authored by Jérome Perrin's avatar Jérome Perrin
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CRM: add more columns on support request module to display causality event details 

(cherry picked from commit 2025cb59)
parent 8926f137
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bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/SupportRequestModule_viewSupportRequestList/listbox.xml
View file @ 55991015
...@@ -389,6 +389,22 @@ ...@@ -389,6 +389,22 @@
<string>description</string> <string>description</string>
<string>Description</string> <string>Description</string>
</tuple> </tuple>
<tuple>
<string>Ticket_getCausalitySourcePersonDefaultEmailText</string>
<string>Requester Email</string>
</tuple>
<tuple>
<string>Ticket_getCausalityAsText</string>
<string>Message Text</string>
</tuple>
<tuple>
<string>destination_decision_reference</string>
<string>Requester Login</string>
</tuple>
<tuple>
<string>owner_title</string>
<string>Owner</string>
</tuple>
<tuple> <tuple>
<string>creation_date</string> <string>creation_date</string>
<string>Creation Date</string> <string>Creation Date</string>
......
bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_getCausalityAsText.xml 0 → 100644
View file @ 55991015
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>event = context.Ticket_getCausalityValue()\n
if event is not None:\n
return event.asText()\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>*args, **kw</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Ticket_getCausalityAsText</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_getCausalitySourcePersonDefaultEmailText.xml 0 → 100644
View file @ 55991015
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>event = context.Ticket_getCausalityValue()\n
if event is not None:\n
return event.getSourcePersonDefaultEmailText()\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>*args, **kw</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Ticket_getCausalitySourcePersonDefaultEmailText</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
bt5/erp5_crm/SkinTemplateItem/portal_skins/erp5_crm/Ticket_getCausalityValue.xml 0 → 100644
View file @ 55991015
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>"""Returns the event that caused this ticket.\n
\n
Either defined explictly through causality relation or simply the first event.\n
"""\n
portal = context.getPortalObject()\n
\n
causality = context.getCausalityValue(portal_type=portal.getPortalEventTypeList())\n
if causality is not None:\n
return causality\n
\n
# XXX for folder workflow action dialog\n
if context.isTempObject():\n
context = portal.restrictedTraverse(context.getRelativeUrl())\n
\n
event_list = portal.portal_catalog(\n
portal_type=portal.getPortalEventTypeList(),\n
default_follow_up_uid=context.getUid(),\n
limit=1,\n
sort_on=((\'delivery.start_date\', \'ASC\'),),\n
)\n
if event_list:\n
return event_list[0].getObject()\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Ticket_getCausalityValue</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
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