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<div id="list" class="ui-sortable"> <section class="master"> <h1>How to Manage Support Requests</h1> <img src="http://www.erp5.com/user-Howto.Manage.Support.Requests.Scenario?format=&timestamp=1340181557058" type="image/svg+xml" title="How to manage support requests" alt="How to manage support requests"/> <footer> by <a href="http://www.osoe-project.org/contact">OSOE Team</a>. </footer> <details open="open"> <p>From last tutorial we have learned the standard process of managing incoming Events. In this tutorial, we will specially introduce the process of how to manage the Ticket "Support Request", following the standard process of managing incoming Events explained in last tutorial.</p> <p>Support Request is a kind of Ticket which the incoming Events (email, phonecall, fax, etc.) of your customers are assigned to, and which is a very important Ticket in ERP5 CRM because it allows you to manage all the interactions between your customer, your company and your supplier effectively, which helps consolidating the customer relations of your company.</p> </details> <test> <table class="test" style="display: none;"> <tbody> <tr style="opacity: 1;"> <td colspan="3"><span metal:use-macro="container/Zuite_viewTestMacroLibrary/macros/init_test_environment">init</span></td> </tr> <tr> <td>openAndWait</td> <td>${base_url}/Zuite_setUpIncomingEventTest</td> <td></td> </tr> <tr class="" style="opacity: 1; z-index: 0; "> <td>verifyTextPresent</td> <td>Init Ok</td> <td></td> </tr> <tr style="opacity: 1;"> <td colspan="3"><span metal:use-macro="container/Zuite_viewTestMacroLibrary/macros/wait_for_activities"> Wait for activities </span></td> </tr> <tr class="" style="opacity: 1; z-index: 0; "> <td colspan="3"><span metal:use-macro="container/Zuite_viewTestMacroLibrary/macros/login_as_functional_test_user">Login As Functional Test User</span></td> </tr> </tbody> </table> </test> </div>