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Commit ff26d148 authored by Rafael Monnerat's avatar Rafael Monnerat
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slapos_crm: Remove Support Request Grade Report 

    It makes no sense now evaluate this using Grade System, but provide reports with helpful information  rather them evaluation.
parent 9998c6f4
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    master/bt5/slapos_crm/ActionTemplateItem/portal_types/Support%20Request%20Module/slapos_support_request_activity_report.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="ActionInformation" module="Products.CMFCore.ActionInformation"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>action</string> </key>
    <value>
    <persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
    </value>
    </item>
    <item>
    <key> <string>categories</string> </key>
    <value>
    <tuple>
    <string>action_type/object_jio_report</string>
    </tuple>
    </value>
    </item>
    <item>
    <key> <string>category</string> </key>
    <value> <string>object_jio_report</string> </value>
    </item>
    <item>
    <key> <string>condition</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>description</string> </key>
    <value>
    <none/>
    </value>
    </item>
    <item>
    <key> <string>icon</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>id</string> </key>
    <value> <string>slapos_support_request_activity_report</string> </value>
    </item>
    <item>
    <key> <string>permissions</string> </key>
    <value>
    <tuple>
    <string>View</string>
    </tuple>
    </value>
    </item>
    <item>
    <key> <string>priority</string> </key>
    <value> <float>9.0</float> </value>
    </item>
    <item>
    <key> <string>title</string> </key>
    <value> <string>Support Request Activity Report</string> </value>
    </item>
    <item>
    <key> <string>visible</string> </key>
    <value> <int>1</int> </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    <record id="2" aka="AAAAAAAAAAI=">
    <pickle>
    <global name="Expression" module="Products.CMFCore.Expression"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>text</string> </key>
    <value> <string>string:${object_url}/SupportRequestModule_viewTicketActivityReportDialog</string> </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_getServiceLevelObjectGrade.py deleted 100644 → 0
    View file @ 9998c6f4
    slo_dict = context.ERP5Site_getServiceLevelObjectiveDict()
    if slo not in slo_dict:
    raise ValueError("Service Level Objective not found!")
    grade_dict = slo_dict[slo]
    for grade, threshold in grade_dict.iteritems():
    if value <= threshold:
    return "%s (%s)" % (grade, value)
    return "F (%s)" % value
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_getServiceLevelObjectGrade.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>Script_magic</string> </key>
    <value> <int>3</int> </value>
    </item>
    <item>
    <key> <string>_bind_names</string> </key>
    <value>
    <object>
    <klass>
    <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
    </klass>
    <tuple/>
    <state>
    <dictionary>
    <item>
    <key> <string>_asgns</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>name_container</string> </key>
    <value> <string>container</string> </value>
    </item>
    <item>
    <key> <string>name_context</string> </key>
    <value> <string>context</string> </value>
    </item>
    <item>
    <key> <string>name_m_self</string> </key>
    <value> <string>script</string> </value>
    </item>
    <item>
    <key> <string>name_subpath</string> </key>
    <value> <string>traverse_subpath</string> </value>
    </item>
    </dictionary>
    </value>
    </item>
    </dictionary>
    </state>
    </object>
    </value>
    </item>
    <item>
    <key> <string>_params</string> </key>
    <value> <string>slo, value</string> </value>
    </item>
    <item>
    <key> <string>id</string> </key>
    <value> <string>Base_getServiceLevelObjectGrade</string> </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_getServiceLevelObjectGradeAsHTML.py deleted 100644 → 0
    View file @ 9998c6f4
    grade = context.Base_getServiceLevelObjectGrade(slo, value)
    return grade
    # Report seems not able to render HTML
    # color_dict = {
    # "A": "lightgreen",
    # "B": "green",
    # "C": "blue",
    # "D": "orange",
    # "E": "red",
    # "F": "red",
    # }
    # for g, color in color_dict.iteritems():
    # if grade.startswith(g):
    # return "<font color='%s'>%s</font>" % (color, grade)
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_getServiceLevelObjectGradeAsHTML.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>Script_magic</string> </key>
    <value> <int>3</int> </value>
    </item>
    <item>
    <key> <string>_bind_names</string> </key>
    <value>
    <object>
    <klass>
    <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
    </klass>
    <tuple/>
    <state>
    <dictionary>
    <item>
    <key> <string>_asgns</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>name_container</string> </key>
    <value> <string>container</string> </value>
    </item>
    <item>
    <key> <string>name_context</string> </key>
    <value> <string>context</string> </value>
    </item>
    <item>
    <key> <string>name_m_self</string> </key>
    <value> <string>script</string> </value>
    </item>
    <item>
    <key> <string>name_subpath</string> </key>
    <value> <string>traverse_subpath</string> </value>
    </item>
    </dictionary>
    </value>
    </item>
    </dictionary>
    </state>
    </object>
    </value>
    </item>
    <item>
    <key> <string>_params</string> </key>
    <value> <string>slo, value</string> </value>
    </item>
    <item>
    <key> <string>id</string> </key>
    <value> <string>Base_getServiceLevelObjectGradeAsHTML</string> </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ERP5Site_getServiceLevelObjectiveDict.py deleted 100644 → 0
    View file @ 9998c6f4
    slo_dict = {
    "created_per_day" : {
    "A": 0,
    "B": 5,
    "C": 10,
    "D": 15,
    "E": 30
    },
    "closed_per_day": {
    "A": 0,
    "B": 2,
    "C": 5,
    "D": 10,
    "E": 15
    },
    "remaining_ticket": {
    "A": 5,
    "B": 10,
    "C": 15,
    "D": 20,
    "E": 30,
    },
    "monitoring_instance_ticket_per_month": {
    "A": 0,
    "B": 2,
    "C": 5,
    "D": 10,
    "E": 15
    },
    "avg_created_per_day": {
    "A": 0,
    "B": 3,
    "C": 6,
    "D": 9,
    "E": 12
    },
    "monitoring_eta_resolution": {
    "A": 0,
    "B": 1,
    "C": 2,
    "D": 3,
    "E": 4,
    },
    "user_instance_ticket_per_month": {
    "A": 0,
    "B": 2,
    "C": 5,
    "D": 7,
    "E": 10
    },
    "user_avg_created_per_day": {
    "A": 0.06,
    "B": 0.15,
    "C": 0.5,
    "D": 0.75,
    "E": 0.8
    },
    "user_eta_response": {
    "A": 0,
    "B": 1,
    "C": 2,
    "D": 3,
    "E": 4
    },
    "user_eta_resolution": {
    "A": 2,
    "B": 3,
    "C": 4,
    "D": 6,
    "E": 8
    }
    }
    return slo_dict
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ERP5Site_getServiceLevelObjectiveDict.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>Script_magic</string> </key>
    <value> <int>3</int> </value>
    </item>
    <item>
    <key> <string>_bind_names</string> </key>
    <value>
    <object>
    <klass>
    <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
    </klass>
    <tuple/>
    <state>
    <dictionary>
    <item>
    <key> <string>_asgns</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>name_container</string> </key>
    <value> <string>container</string> </value>
    </item>
    <item>
    <key> <string>name_context</string> </key>
    <value> <string>context</string> </value>
    </item>
    <item>
    <key> <string>name_m_self</string> </key>
    <value> <string>script</string> </value>
    </item>
    <item>
    <key> <string>name_subpath</string> </key>
    <value> <string>traverse_subpath</string> </value>
    </item>
    </dictionary>
    </value>
    </item>
    </dictionary>
    </state>
    </object>
    </value>
    </item>
    <item>
    <key> <string>_params</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>id</string> </key>
    <value> <string>ERP5Site_getServiceLevelObjectiveDict</string> </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_calculateGeneralGrade.py deleted 100644 → 0
    View file @ 9998c6f4
    note_weight = {
    'A' : 0,
    'B' : 1,
    'C' : 3,
    'D' : 5,
    'E' : 7,
    'F' : 9
    }
    note_label = {
    'A' : "GOOD",
    'B' : "OK",
    'C' : "WORK REQUIRED",
    'D' : "BAD",
    'E' : "REALLY BAD",
    'F' : "UNUSABLE"
    }
    grade_list= [
    ["closed_per_day", dict(month_avg=True, delta_closed_amount=True)],
    ["closed_per_day", dict(week_avg=True, delta_closed_amount=True)],
    ["closed_per_day", dict(delta=0, delta_closed_amount=True)],
    ["closed_per_day", dict(delta=-1, delta_closed_amount=True)],
    ["avg_created_per_day", dict(week_avg=True)],
    ["avg_created_per_day", dict(month_avg=True)],
    ["created_per_day", dict(delta=0)],
    ["created_per_day", dict(delta=-1)],
    ]
    grade_result_list = []
    for key, params in grade_list:
    grade_result_list.append(
    context.Base_getServiceLevelObjectGrade(key,
    context.SupportRequestModule_countTicket(**params)))
    remaining_grade = context.Base_getServiceLevelObjectGrade("remaining_ticket",
    context.portal_catalog.countResults(portal_type="Support Request", simulation_state=["validated", "suspended"])[0][0])
    # Remaining Grade has the double of the weight
    grade_result_list.append(remaining_grade)
    grade_result_list.append(remaining_grade)
    result = 0
    for grade_result in grade_result_list:
    result += note_weight[grade_result.split(" ")[0]]
    for n, value in note_weight.iteritems():
    if result <= len(grade_result_list)*value:
    return "%s (%s)" % (note_label[n], n)
    return "F (UNUSABLE)"
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_calculateGeneralGrade.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>Script_magic</string> </key>
    <value> <int>3</int> </value>
    </item>
    <item>
    <key> <string>_bind_names</string> </key>
    <value>
    <object>
    <klass>
    <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
    </klass>
    <tuple/>
    <state>
    <dictionary>
    <item>
    <key> <string>_asgns</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>name_container</string> </key>
    <value> <string>container</string> </value>
    </item>
    <item>
    <key> <string>name_context</string> </key>
    <value> <string>context</string> </value>
    </item>
    <item>
    <key> <string>name_m_self</string> </key>
    <value> <string>script</string> </value>
    </item>
    <item>
    <key> <string>name_subpath</string> </key>
    <value> <string>traverse_subpath</string> </value>
    </item>
    </dictionary>
    </value>
    </item>
    </dictionary>
    </state>
    </object>
    </value>
    </item>
    <item>
    <key> <string>_params</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>id</string> </key>
    <value> <string>SupportRequestModule_calculateGeneralGrade</string> </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_countTicket.py deleted 100644 → 0
    View file @ 9998c6f4
    from DateTime import DateTime
    portal = context.getPortalObject()
    # Hardcode the Date Range here
    if month_avg:
    today = DateTime() - 30
    creation_date = ">=%s/%02d/%02d" % (today.year(), today.month(), today.day())
    ratio = 30
    elif week_avg:
    today = DateTime() - 7
    creation_date = ">=%s/%02d/%02d" % (today.year(), today.month(), today.day())
    ratio = 7
    else:
    ratio = 1
    today = DateTime() + delta
    creation_date = "%s/%02d/%02d" % (today.year(), today.month(), today.day())
    def getSupportRequestList(creation_date):
    return portal.portal_catalog(
    portal_type="Support Request",
    creation_date=creation_date)
    def getClosedSupportRequestList(modifiction_date):
    return portal.portal_catalog(
    portal_type="Support Request",
    simulation_state="invalidated",
    modification_date=modifiction_date)
    if delta_closed_amount:
    return (len(getSupportRequestList(creation_date)) - len(getClosedSupportRequestList(creation_date)))/ratio
    return len(getSupportRequestList(creation_date))/ratio
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_countTicket.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>Script_magic</string> </key>
    <value> <int>3</int> </value>
    </item>
    <item>
    <key> <string>_bind_names</string> </key>
    <value>
    <object>
    <klass>
    <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
    </klass>
    <tuple/>
    <state>
    <dictionary>
    <item>
    <key> <string>_asgns</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>name_container</string> </key>
    <value> <string>container</string> </value>
    </item>
    <item>
    <key> <string>name_context</string> </key>
    <value> <string>context</string> </value>
    </item>
    <item>
    <key> <string>name_m_self</string> </key>
    <value> <string>script</string> </value>
    </item>
    <item>
    <key> <string>name_subpath</string> </key>
    <value> <string>traverse_subpath</string> </value>
    </item>
    </dictionary>
    </value>
    </item>
    </dictionary>
    </state>
    </object>
    </value>
    </item>
    <item>
    <key> <string>_params</string> </key>
    <value> <string>delta=0, month_avg=0, week_avg=False, delta_closed_amount=False</string> </value>
    </item>
    <item>
    <key> <string>id</string> </key>
    <value> <string>SupportRequestModule_countTicket</string> </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_getSupportRequestReportSectionList.py deleted 100644 → 0
    View file @ 9998c6f4
    from Products.ERP5Form.Report import ReportSection
    result=[]
    result.append(ReportSection(
    path=context.getPhysicalPath(),
    level=1,
    title=context.Base_translateString('Service Grade'),
    form_id="SupportRequestModule_viewTicketCurrentStatus"))
    return result
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_getSupportRequestReportSectionList.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>Script_magic</string> </key>
    <value> <int>3</int> </value>
    </item>
    <item>
    <key> <string>_bind_names</string> </key>
    <value>
    <object>
    <klass>
    <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
    </klass>
    <tuple/>
    <state>
    <dictionary>
    <item>
    <key> <string>_asgns</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>name_container</string> </key>
    <value> <string>container</string> </value>
    </item>
    <item>
    <key> <string>name_context</string> </key>
    <value> <string>context</string> </value>
    </item>
    <item>
    <key> <string>name_m_self</string> </key>
    <value> <string>script</string> </value>
    </item>
    <item>
    <key> <string>name_subpath</string> </key>
    <value> <string>traverse_subpath</string> </value>
    </item>
    </dictionary>
    </value>
    </item>
    </dictionary>
    </state>
    </object>
    </value>
    </item>
    <item>
    <key> <string>_params</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>id</string> </key>
    <value> <string>SupportRequestModule_getSupportRequestReportSectionList</string> </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReport.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="ERP5 Form" module="erp5.portal_type"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>_bind_names</string> </key>
    <value>
    <object>
    <klass>
    <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
    </klass>
    <tuple/>
    <state>
    <dictionary>
    <item>
    <key> <string>_asgns</string> </key>
    <value>
    <dictionary/>
    </value>
    </item>
    </dictionary>
    </state>
    </object>
    </value>
    </item>
    <item>
    <key> <string>_objects</string> </key>
    <value>
    <tuple/>
    </value>
    </item>
    <item>
    <key> <string>action</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>description</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>edit_order</string> </key>
    <value>
    <list/>
    </value>
    </item>
    <item>
    <key> <string>encoding</string> </key>
    <value> <string>UTF-8</string> </value>
    </item>
    <item>
    <key> <string>enctype</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>group_list</string> </key>
    <value>
    <list>
    <string>bottom</string>
    <string>left (User Tickets)</string>
    <string>right</string>
    <string>right (Monitor)</string>
    <string>center</string>
    <string>hidden</string>
    </list>
    </value>
    </item>
    <item>
    <key> <string>groups</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>bottom</string> </key>
    <value>
    <list>
    <string>your_comment</string>
    </list>
    </value>
    </item>
    <item>
    <key> <string>center</string> </key>
    <value>
    <list/>
    </value>
    </item>
    <item>
    <key> <string>hidden</string> </key>
    <value>
    <list>
    <string>your_reportbox</string>
    </list>
    </value>
    </item>
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    <key> <string>left (User Tickets)</string> </key>
    <value>
    <list>
    <string>your_at_date</string>
    <string>your_grade</string>
    </list>
    </value>
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    <key> <string>right</string> </key>
    <value>
    <list/>
    </value>
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    <key> <string>right (Monitor)</string> </key>
    <value>
    <list/>
    </value>
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    </value>
    </item>
    <item>
    <key> <string>id</string> </key>
    <value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
    </item>
    <item>
    <key> <string>method</string> </key>
    <value> <string>POST</string> </value>
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    <item>
    <key> <string>name</string> </key>
    <value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
    </item>
    <item>
    <key> <string>pt</string> </key>
    <value> <string>report_view</string> </value>
    </item>
    <item>
    <key> <string>row_length</string> </key>
    <value> <int>4</int> </value>
    </item>
    <item>
    <key> <string>stored_encoding</string> </key>
    <value> <string>UTF-8</string> </value>
    </item>
    <item>
    <key> <string>title</string> </key>
    <value> <string>Ticket Grade</string> </value>
    </item>
    <item>
    <key> <string>unicode_mode</string> </key>
    <value> <int>0</int> </value>
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    <item>
    <key> <string>update_action</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
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    <value> <string></string> </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReport/your_reportbox.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="ReportBox" module="Products.ERP5Form.ReportBox"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>id</string> </key>
    <value> <string>your_reportbox</string> </value>
    </item>
    <item>
    <key> <string>message_values</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>external_validator_failed</string> </key>
    <value> <string>The input failed the external validator.</string> </value>
    </item>
    </dictionary>
    </value>
    </item>
    <item>
    <key> <string>overrides</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>alternate_name</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>css_class</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>default</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>description</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>editable</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>enabled</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>external_validator</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>hidden</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>report_method</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>title</string> </key>
    <value> <string></string> </value>
    </item>
    </dictionary>
    </value>
    </item>
    <item>
    <key> <string>tales</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>alternate_name</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>css_class</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>default</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>description</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>editable</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>enabled</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>external_validator</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>hidden</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>report_method</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>title</string> </key>
    <value> <string></string> </value>
    </item>
    </dictionary>
    </value>
    </item>
    <item>
    <key> <string>values</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>alternate_name</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>css_class</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>default</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>description</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>editable</string> </key>
    <value> <int>1</int> </value>
    </item>
    <item>
    <key> <string>enabled</string> </key>
    <value> <int>1</int> </value>
    </item>
    <item>
    <key> <string>external_validator</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>hidden</string> </key>
    <value> <int>0</int> </value>
    </item>
    <item>
    <key> <string>report_method</string> </key>
    <value> <string>SupportRequestModule_getSupportRequestReportSectionList</string> </value>
    </item>
    <item>
    <key> <string>title</string> </key>
    <value> <string>your_reportbox</string> </value>
    </item>
    </dictionary>
    </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReportDialog.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="ERP5 Form" module="erp5.portal_type"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>_bind_names</string> </key>
    <value>
    <object>
    <klass>
    <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
    </klass>
    <tuple/>
    <state>
    <dictionary>
    <item>
    <key> <string>_asgns</string> </key>
    <value>
    <dictionary/>
    </value>
    </item>
    </dictionary>
    </state>
    </object>
    </value>
    </item>
    <item>
    <key> <string>_objects</string> </key>
    <value>
    <tuple/>
    </value>
    </item>
    <item>
    <key> <string>action</string> </key>
    <value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
    </item>
    <item>
    <key> <string>description</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>edit_order</string> </key>
    <value>
    <list/>
    </value>
    </item>
    <item>
    <key> <string>encoding</string> </key>
    <value> <string>UTF-8</string> </value>
    </item>
    <item>
    <key> <string>enctype</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>group_list</string> </key>
    <value>
    <list>
    <string>left</string>
    <string>right</string>
    <string>center</string>
    <string>bottom</string>
    <string>hidden</string>
    </list>
    </value>
    </item>
    <item>
    <key> <string>groups</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>bottom</string> </key>
    <value>
    <list/>
    </value>
    </item>
    <item>
    <key> <string>center</string> </key>
    <value>
    <list/>
    </value>
    </item>
    <item>
    <key> <string>hidden</string> </key>
    <value>
    <list/>
    </value>
    </item>
    <item>
    <key> <string>left</string> </key>
    <value>
    <list>
    <string>your_format</string>
    <string>your_portal_skin</string>
    </list>
    </value>
    </item>
    <item>
    <key> <string>right</string> </key>
    <value>
    <list/>
    </value>
    </item>
    </dictionary>
    </value>
    </item>
    <item>
    <key> <string>id</string> </key>
    <value> <string>SupportRequestModule_viewTicketActivityReportDialog</string> </value>
    </item>
    <item>
    <key> <string>method</string> </key>
    <value> <string>POST</string> </value>
    </item>
    <item>
    <key> <string>name</string> </key>
    <value> <string>SupportRequestModule_viewTicketActivityReportDialog</string> </value>
    </item>
    <item>
    <key> <string>pt</string> </key>
    <value> <string>form_dialog</string> </value>
    </item>
    <item>
    <key> <string>row_length</string> </key>
    <value> <int>4</int> </value>
    </item>
    <item>
    <key> <string>stored_encoding</string> </key>
    <value> <string>UTF-8</string> </value>
    </item>
    <item>
    <key> <string>title</string> </key>
    <value> <string>Ticket Activity</string> </value>
    </item>
    <item>
    <key> <string>unicode_mode</string> </key>
    <value> <int>0</int> </value>
    </item>
    <item>
    <key> <string>update_action</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>update_action_title</string> </key>
    <value> <string></string> </value>
    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketCurrentStatus.xml deleted 100644 → 0
    View file @ 9998c6f4
    <?xml version="1.0"?>
    <ZopeData>
    <record id="1" aka="AAAAAAAAAAE=">
    <pickle>
    <global name="ERP5 Form" module="erp5.portal_type"/>
    </pickle>
    <pickle>
    <dictionary>
    <item>
    <key> <string>_bind_names</string> </key>
    <value>
    <object>
    <klass>
    <global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
    </klass>
    <tuple/>
    <state>
    <dictionary>
    <item>
    <key> <string>_asgns</string> </key>
    <value>
    <dictionary/>
    </value>
    </item>
    </dictionary>
    </state>
    </object>
    </value>
    </item>
    <item>
    <key> <string>_objects</string> </key>
    <value>
    <tuple/>
    </value>
    </item>
    <item>
    <key> <string>action</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>description</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>edit_order</string> </key>
    <value>
    <list/>
    </value>
    </item>
    <item>
    <key> <string>encoding</string> </key>
    <value> <string>UTF-8</string> </value>
    </item>
    <item>
    <key> <string>enctype</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>group_list</string> </key>
    <value>
    <list>
    <string>left (User Tickets)</string>
    <string>right</string>
    <string>center</string>
    <string>bottom</string>
    <string>hidden</string>
    </list>
    </value>
    </item>
    <item>
    <key> <string>groups</string> </key>
    <value>
    <dictionary>
    <item>
    <key> <string>bottom</string> </key>
    <value>
    <list/>
    </value>
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    <key> <string>center</string> </key>
    <value>
    <list/>
    </value>
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    <item>
    <key> <string>hidden</string> </key>
    <value>
    <list/>
    </value>
    </item>
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    <key> <string>left (User Tickets)</string> </key>
    <value>
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    <string>your_remaining_ticket_grade</string>
    <string>your_created_today_grade</string>
    <string>your_created_yesterday_grade</string>
    <string>your_created_avg_week_grade</string>
    <string>your_created_avg_month_grade</string>
    </list>
    </value>
    </item>
    <item>
    <key> <string>right</string> </key>
    <value>
    <list>
    <string>your_closed_today_grade</string>
    <string>your_closed_yesterday_grade</string>
    <string>your_closed_avg_month_grade</string>
    <string>your_closed_avg_week_grade</string>
    </list>
    </value>
    </item>
    </dictionary>
    </value>
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    <key> <string>id</string> </key>
    <value> <string>SupportRequestModule_viewTicketCurrentStatus</string> </value>
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    <item>
    <key> <string>method</string> </key>
    <value> <string>POST</string> </value>
    </item>
    <item>
    <key> <string>name</string> </key>
    <value> <string>SupportRequestModule_viewTicketCurrentStatus</string> </value>
    </item>
    <item>
    <key> <string>pt</string> </key>
    <value> <string>form_view</string> </value>
    </item>
    <item>
    <key> <string>row_length</string> </key>
    <value> <int>4</int> </value>
    </item>
    <item>
    <key> <string>stored_encoding</string> </key>
    <value> <string>UTF-8</string> </value>
    </item>
    <item>
    <key> <string>title</string> </key>
    <value> <string>Current Status</string> </value>
    </item>
    <item>
    <key> <string>unicode_mode</string> </key>
    <value> <int>0</int> </value>
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    <key> <string>update_action</string> </key>
    <value> <string></string> </value>
    </item>
    <item>
    <key> <string>update_action_title</string> </key>
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    </item>
    </dictionary>
    </pickle>
    </record>
    </ZopeData>
    master/bt5/slapos_crm/bt/template_action_path_list
    View file @ ff26d148
    ......@@ -14,7 +14,6 @@ Regularisation Request | new_event
    Regularisation Request | view
    Site Message | update_destination_for_slapos
    Support Request Module | rss_view
    Support Request Module | slapos_support_request_activity_report
    Support Request Module | slapos_support_request_instance_message_report
    Support Request Module | support_request_monitor_link
    Support Request Module | support_request_monitor_opml_description_list
    ......
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