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Commit a0291d31 authored by Jérome Perrin's avatar Jérome Perrin
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crm: interaction to set SR stop date to now when closing 

So that we can track more accurately the duration of the ticket.

The date is always set, erasing a date if it was set, for scenarios
where we close, reopen and close again. For cases where we forgot to
close and close later, we can always close and the change the date.
parent b1b2d07d
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bt5/erp5_crm/TestTemplateItem/portal_components/test.erp5.testCRMSupportRequest.py
View file @ a0291d31
...@@ -43,3 +43,20 @@ class TestSupportRequestnterractions(ERP5TypeTestCase): ...@@ -43,3 +43,20 @@ class TestSupportRequestnterractions(ERP5TypeTestCase):
'validate_action') 'validate_action')
self.assertEqual(person, support_request.getSourceValue()) self.assertEqual(person, support_request.getSourceValue())
def test_SupportRequest_setStopDate_on_close(self):
"""The stop date is set to now() when closing a support request
"""
support_request = self.portal.support_request_module.newContent(
portal_type='Support Request',
title=self.id())
support_request.validate()
self.tic()
self.assertIsNone(support_request.getStopDate())
self.portal.portal_workflow.doActionFor(
support_request,
'invalidate_action')
self.assertIsNotNone(support_request.getStopDate())
bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_interaction_workflow/interactions/SupportRequest_invalidate.xml 0 → 100644
View file @ a0291d31
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="InteractionDefinition" module="Products.ERP5.Interaction"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>actbox_category</string> </key>
<value> <string>workflow</string> </value>
</item>
<item>
<key> <string>actbox_name</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>actbox_url</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>activate_script_name</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>after_script_name</string> </key>
<value>
<list>
<string>SupportRequest_invalidate</string>
</list>
</value>
</item>
<item>
<key> <string>before_commit_script_name</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>guard</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequest_invalidate</string> </value>
</item>
<item>
<key> <string>method_id</string> </key>
<value>
<list>
<string>invalidate</string>
</list>
</value>
</item>
<item>
<key> <string>once_per_transaction</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>portal_type_filter</string> </key>
<value>
<list>
<string>Support Request</string>
</list>
</value>
</item>
<item>
<key> <string>portal_type_group_filter</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>script_name</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>temporary_document_disallowed</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>trigger_type</string> </key>
<value> <int>2</int> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
bt5/erp5_crm/WorkflowTemplateItem/portal_workflow/ticket_interaction_workflow/scripts/SupportRequest_invalidate.xml 0 → 100644
View file @ a0291d31
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>sci</string> </value>
</item>
<item>
<key> <string>_proxy_roles</string> </key>
<value>
<tuple>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequest_invalidate</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
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