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Romain Courteaud
slapos.core
Commits
3b74c599
Commit
3b74c599
authored
Sep 13, 2024
by
Romain Courteaud
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slapos_crm: alarm to reopen suspended support request with new event
Reopen the support request when a new event is created
parent
7e3e19f5
Changes
11
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11 changed files
with
410 additions
and
1 deletion
+410
-1
master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_check_suspended_support_request_to_reopen.xml
.../slapos_crm_check_suspended_support_request_to_reopen.xml
+113
-0
master/bt5/slapos_crm/PortalTypeWorkflowChainTemplateItem/workflow_chain_type.xml
...rtalTypeWorkflowChainTemplateItem/workflow_chain_type.xml
+4
-0
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkSuspendedSupportRequestToReopen.py
..._monitoring/Alarm_checkSuspendedSupportRequestToReopen.py
+12
-0
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkSuspendedSupportRequestToReopen.xml
...monitoring/Alarm_checkSuspendedSupportRequestToReopen.xml
+62
-0
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_checkSuspendedToReopen.py
...s_crm_monitoring/SupportRequest_checkSuspendedToReopen.py
+12
-0
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_checkSuspendedToReopen.xml
..._crm_monitoring/SupportRequest_checkSuspendedToReopen.xml
+62
-0
master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/slapos_crm_interaction_workflow/interaction_Event_setFollowUp.xml
...rm_interaction_workflow/interaction_Event_setFollowUp.xml
+60
-0
master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/slapos_crm_interaction_workflow/script_Base_triggerCheckSuspendedSupportRequestToReopen.py
...cript_Base_triggerCheckSuspendedSupportRequestToReopen.py
+4
-0
master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/slapos_crm_interaction_workflow/script_Base_triggerCheckSuspendedSupportRequestToReopen.xml
...ript_Base_triggerCheckSuspendedSupportRequestToReopen.xml
+78
-0
master/bt5/slapos_crm/bt/template_portal_type_workflow_chain_list
...t5/slapos_crm/bt/template_portal_type_workflow_chain_list
+2
-1
master/bt5/slapos_erp5/TestTemplateItem/portal_components/test.erp5.testSlapOSCodingStyle.py
...Item/portal_components/test.erp5.testSlapOSCodingStyle.py
+1
-0
No files found.
master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_check_suspended_support_request_to_reopen.xml
0 → 100644
View file @
3b74c599
<?xml version="1.0"?>
<ZopeData>
<record
id=
"1"
aka=
"AAAAAAAAAAE="
>
<pickle>
<global
name=
"Alarm"
module=
"erp5.portal_type"
/>
</pickle>
<pickle>
<dictionary>
<item>
<key>
<string>
active_sense_method_id
</string>
</key>
<value>
<string>
Alarm_checkSuspendedSupportRequestToReopen
</string>
</value>
</item>
<item>
<key>
<string>
automatic_solve
</string>
</key>
<value>
<int>
0
</int>
</value>
</item>
<item>
<key>
<string>
description
</string>
</key>
<value>
<string>
Check if a public or a friend compute_node contacted master recently and create a ticket if the compute_node stops to contact master after some time.
</string>
</value>
</item>
<item>
<key>
<string>
enabled
</string>
</key>
<value>
<int>
1
</int>
</value>
</item>
<item>
<key>
<string>
id
</string>
</key>
<value>
<string>
slapos_crm_check_suspended_support_request_to_reopen
</string>
</value>
</item>
<item>
<key>
<string>
periodicity_hour
</string>
</key>
<value>
<tuple/>
</value>
</item>
<item>
<key>
<string>
periodicity_hour_frequency
</string>
</key>
<value>
<none/>
</value>
</item>
<item>
<key>
<string>
periodicity_minute
</string>
</key>
<value>
<tuple/>
</value>
</item>
<item>
<key>
<string>
periodicity_minute_frequency
</string>
</key>
<value>
<none/>
</value>
</item>
<item>
<key>
<string>
periodicity_month
</string>
</key>
<value>
<tuple/>
</value>
</item>
<item>
<key>
<string>
periodicity_month_day
</string>
</key>
<value>
<tuple/>
</value>
</item>
<item>
<key>
<string>
periodicity_month_frequency
</string>
</key>
<value>
<int>
12
</int>
</value>
</item>
<item>
<key>
<string>
periodicity_start_date
</string>
</key>
<value>
<object>
<klass>
<global
name=
"_reconstructor"
module=
"copy_reg"
/>
</klass>
<tuple>
<global
name=
"DateTime"
module=
"DateTime.DateTime"
/>
<global
name=
"object"
module=
"__builtin__"
/>
<none/>
</tuple>
<state>
<tuple>
<float>
1288051200.0
</float>
<string>
GMT
</string>
</tuple>
</state>
</object>
</value>
</item>
<item>
<key>
<string>
periodicity_week
</string>
</key>
<value>
<tuple/>
</value>
</item>
<item>
<key>
<string>
portal_type
</string>
</key>
<value>
<string>
Alarm
</string>
</value>
</item>
<item>
<key>
<string>
sense_method_id
</string>
</key>
<value>
<none/>
</value>
</item>
<item>
<key>
<string>
title
</string>
</key>
<value>
<string>
Check suspended support request to reopen
</string>
</value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/PortalTypeWorkflowChainTemplateItem/workflow_chain_type.xml
View file @
3b74c599
...
@@ -23,4 +23,8 @@
...
@@ -23,4 +23,8 @@
<type>
Sale Invoice Transaction Line
</type>
<type>
Sale Invoice Transaction Line
</type>
<workflow>
slapos_crm_interaction_workflow
</workflow>
<workflow>
slapos_crm_interaction_workflow
</workflow>
</chain>
</chain>
<chain>
<type>
Web Message
</type>
<workflow>
slapos_crm_interaction_workflow
</workflow>
</chain>
</workflow_chain>
</workflow_chain>
\ No newline at end of file
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkSuspendedSupportRequestToReopen.py
0 → 100644
View file @
3b74c599
portal
=
context
.
getPortalObject
()
activate_kw
=
{
'tag'
:
tag
}
portal
.
portal_catalog
.
searchAndActivate
(
portal_type
=
'Support Request'
,
simulation_state
=
'suspended'
,
method_id
=
'SupportRequest_checkSuspendedToReopen'
,
method_kw
=
{
'activate_kw'
:
activate_kw
},
activate_kw
=
activate_kw
)
context
.
activate
(
after_tag
=
tag
).
getId
()
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Alarm_checkSuspendedSupportRequestToReopen.xml
0 → 100644
View file @
3b74c599
<?xml version="1.0"?>
<ZopeData>
<record
id=
"1"
aka=
"AAAAAAAAAAE="
>
<pickle>
<global
name=
"PythonScript"
module=
"Products.PythonScripts.PythonScript"
/>
</pickle>
<pickle>
<dictionary>
<item>
<key>
<string>
_bind_names
</string>
</key>
<value>
<object>
<klass>
<global
name=
"_reconstructor"
module=
"copy_reg"
/>
</klass>
<tuple>
<global
name=
"NameAssignments"
module=
"Shared.DC.Scripts.Bindings"
/>
<global
name=
"object"
module=
"__builtin__"
/>
<none/>
</tuple>
<state>
<dictionary>
<item>
<key>
<string>
_asgns
</string>
</key>
<value>
<dictionary>
<item>
<key>
<string>
name_container
</string>
</key>
<value>
<string>
container
</string>
</value>
</item>
<item>
<key>
<string>
name_context
</string>
</key>
<value>
<string>
context
</string>
</value>
</item>
<item>
<key>
<string>
name_m_self
</string>
</key>
<value>
<string>
script
</string>
</value>
</item>
<item>
<key>
<string>
name_subpath
</string>
</key>
<value>
<string>
traverse_subpath
</string>
</value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key>
<string>
_params
</string>
</key>
<value>
<string>
tag, fixit, params
</string>
</value>
</item>
<item>
<key>
<string>
id
</string>
</key>
<value>
<string>
Alarm_checkSuspendedSupportRequestToReopen
</string>
</value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_checkSuspendedToReopen.py
0 → 100644
View file @
3b74c599
from
Products.ZSQLCatalog.SQLCatalog
import
SimpleQuery
portal
=
context
.
getPortalObject
()
support_request
=
context
any_recent_event
=
portal
.
portal_catalog
.
getResultValue
(
portal_type
=
portal
.
getPortalEventTypeList
(),
follow_up__uid
=
support_request
.
getUid
(),
creation_date
=
SimpleQuery
(
creation_date
=
support_request
.
getModificationDate
(),
comparison_operator
=
'>'
)
)
if
any_recent_event
is
not
None
:
support_request
.
validate
(
comment
=
'Reopened because %s is newer'
%
any_recent_event
.
getRelativeUrl
())
support_request
.
reindexObject
(
activate_kw
=
activate_kw
)
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_checkSuspendedToReopen.xml
0 → 100644
View file @
3b74c599
<?xml version="1.0"?>
<ZopeData>
<record
id=
"1"
aka=
"AAAAAAAAAAE="
>
<pickle>
<global
name=
"PythonScript"
module=
"Products.PythonScripts.PythonScript"
/>
</pickle>
<pickle>
<dictionary>
<item>
<key>
<string>
_bind_names
</string>
</key>
<value>
<object>
<klass>
<global
name=
"_reconstructor"
module=
"copy_reg"
/>
</klass>
<tuple>
<global
name=
"NameAssignments"
module=
"Shared.DC.Scripts.Bindings"
/>
<global
name=
"object"
module=
"__builtin__"
/>
<none/>
</tuple>
<state>
<dictionary>
<item>
<key>
<string>
_asgns
</string>
</key>
<value>
<dictionary>
<item>
<key>
<string>
name_container
</string>
</key>
<value>
<string>
container
</string>
</value>
</item>
<item>
<key>
<string>
name_context
</string>
</key>
<value>
<string>
context
</string>
</value>
</item>
<item>
<key>
<string>
name_m_self
</string>
</key>
<value>
<string>
script
</string>
</value>
</item>
<item>
<key>
<string>
name_subpath
</string>
</key>
<value>
<string>
traverse_subpath
</string>
</value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key>
<string>
_params
</string>
</key>
<value>
<string>
activate_kw=None
</string>
</value>
</item>
<item>
<key>
<string>
id
</string>
</key>
<value>
<string>
SupportRequest_checkSuspendedToReopen
</string>
</value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/slapos_crm_interaction_workflow/interaction_Event_setFollowUp.xml
0 → 100644
View file @
3b74c599
<?xml version="1.0"?>
<ZopeData>
<record
id=
"1"
aka=
"AAAAAAAAAAE="
>
<pickle>
<global
name=
"Interaction Workflow Interaction"
module=
"erp5.portal_type"
/>
</pickle>
<pickle>
<dictionary>
<item>
<key>
<string>
categories
</string>
</key>
<value>
<tuple>
<string>
after_script/portal_workflow/slapos_crm_interaction_workflow/script_Base_triggerCheckSuspendedSupportRequestToReopen
</string>
</tuple>
</value>
</item>
<item>
<key>
<string>
description
</string>
</key>
<value>
<none/>
</value>
</item>
<item>
<key>
<string>
id
</string>
</key>
<value>
<string>
interaction_Event_setFollowUp
</string>
</value>
</item>
<item>
<key>
<string>
portal_type_filter
</string>
</key>
<value>
<tuple>
<string>
Web Message
</string>
</tuple>
</value>
</item>
<item>
<key>
<string>
temporary_document_disallowed
</string>
</key>
<value>
<int>
1
</int>
</value>
</item>
<item>
<key>
<string>
title
</string>
</key>
<value>
<none/>
</value>
</item>
<item>
<key>
<string>
trigger_method_id
</string>
</key>
<value>
<tuple>
<string>
_setFollowUp.*
</string>
</tuple>
</value>
</item>
<item>
<key>
<string>
trigger_once_per_transaction
</string>
</key>
<value>
<int>
0
</int>
</value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/slapos_crm_interaction_workflow/script_Base_triggerCheckSuspendedSupportRequestToReopen.py
0 → 100644
View file @
3b74c599
event
=
state_change
[
'object'
]
support_request
=
event
.
getFollowUpValue
()
if
(
support_request
is
not
None
)
and
(
support_request
.
getSimulationState
()
==
'suspended'
):
return
state_change
[
'object'
].
Base_reindexAndSenseAlarm
([
'slapos_crm_check_suspended_support_request_to_reopen'
])
master/bt5/slapos_crm/WorkflowTemplateItem/portal_workflow/slapos_crm_interaction_workflow/script_Base_triggerCheckSuspendedSupportRequestToReopen.xml
0 → 100644
View file @
3b74c599
<?xml version="1.0"?>
<ZopeData>
<record
id=
"1"
aka=
"AAAAAAAAAAE="
>
<pickle>
<global
name=
"Workflow Script"
module=
"erp5.portal_type"
/>
</pickle>
<pickle>
<dictionary>
<item>
<key>
<string>
_bind_names
</string>
</key>
<value>
<object>
<klass>
<global
name=
"_reconstructor"
module=
"copy_reg"
/>
</klass>
<tuple>
<global
name=
"NameAssignments"
module=
"Shared.DC.Scripts.Bindings"
/>
<global
name=
"object"
module=
"__builtin__"
/>
<none/>
</tuple>
<state>
<dictionary>
<item>
<key>
<string>
_asgns
</string>
</key>
<value>
<dictionary>
<item>
<key>
<string>
name_container
</string>
</key>
<value>
<string>
container
</string>
</value>
</item>
<item>
<key>
<string>
name_context
</string>
</key>
<value>
<string>
context
</string>
</value>
</item>
<item>
<key>
<string>
name_m_self
</string>
</key>
<value>
<string>
script
</string>
</value>
</item>
<item>
<key>
<string>
name_subpath
</string>
</key>
<value>
<string>
traverse_subpath
</string>
</value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key>
<string>
_params
</string>
</key>
<value>
<string>
state_change
</string>
</value>
</item>
<item>
<key>
<string>
description
</string>
</key>
<value>
<none/>
</value>
</item>
<item>
<key>
<string>
id
</string>
</key>
<value>
<string>
script_Base_triggerCheckSuspendedSupportRequestToReopen
</string>
</value>
</item>
<item>
<key>
<string>
portal_type
</string>
</key>
<value>
<string>
Workflow Script
</string>
</value>
</item>
<item>
<key>
<string>
title
</string>
</key>
<value>
<none/>
</value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/bt/template_portal_type_workflow_chain_list
View file @
3b74c599
...
@@ -9,3 +9,4 @@ Regularisation Request | ticket_interaction_workflow
...
@@ -9,3 +9,4 @@ Regularisation Request | ticket_interaction_workflow
Regularisation Request | ticket_workflow
Regularisation Request | ticket_workflow
Sale Invoice Transaction Line | slapos_crm_interaction_workflow
Sale Invoice Transaction Line | slapos_crm_interaction_workflow
Sale Invoice Transaction | slapos_crm_interaction_workflow
Sale Invoice Transaction | slapos_crm_interaction_workflow
Web Message | slapos_crm_interaction_workflow
\ No newline at end of file
master/bt5/slapos_erp5/TestTemplateItem/portal_components/test.erp5.testSlapOSCodingStyle.py
View file @
3b74c599
...
@@ -116,6 +116,7 @@ def makeTestSlapOSCodingStyleTestCase(tested_business_template):
...
@@ -116,6 +116,7 @@ def makeTestSlapOSCodingStyleTestCase(tested_business_template):
'slapos_crm_monitoring/SupportRequestModule_exportMonitoringOPMLDescriptionList'
,
'slapos_crm_monitoring/SupportRequestModule_exportMonitoringOPMLDescriptionList'
,
'slapos_crm_monitoring/SupportRequestModule_getInstanceMessageList'
,
'slapos_crm_monitoring/SupportRequestModule_getInstanceMessageList'
,
'slapos_crm_monitoring/SupportRequestModule_getMonitoringOPMLDescriptionList'
,
'slapos_crm_monitoring/SupportRequestModule_getMonitoringOPMLDescriptionList'
,
'slapos_crm_monitoring/SupportRequest_checkSuspendedToReopen'
,
'slapos_crm_monitoring/SupportRequest_getInstanceMessageList'
,
'slapos_crm_monitoring/SupportRequest_getInstanceMessageList'
,
'slapos_crm_monitoring/SupportRequest_getInstanceMonitorUrl'
,
'slapos_crm_monitoring/SupportRequest_getInstanceMonitorUrl'
,
'slapos_crm_monitoring/SupportRequest_getMonitorUrl'
,
'slapos_crm_monitoring/SupportRequest_getMonitorUrl'
,
...
...
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