Improve "Unavailable Computer" Support Request

master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_check_computer_state.xml

@@ -32,7 +32,9 @@
         </item>
         <item>
             <key> <string>periodicity_hour_frequency</string> </key>
-            <value> <int>1</int> </value>
+            <value>
+              <none/>
+            </value>
         </item>
         <item>
             <key> <string>periodicity_minute</string> </key>
@@ -42,9 +44,7 @@
         </item>
         <item>
             <key> <string>periodicity_minute_frequency</string> </key>
-            <value>
-              <none/>
-            </value>
+            <value> <int>30</int> </value>
         </item>
         <item>
             <key> <string>periodicity_month</string> </key>

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/Computer_checkAndUpdateAllocationScope.xml

@@ -80,7 +80,7 @@ if not is_service_provider:\n
 \n
   # Create a ticket (or re-open it) for this issue!\n
   support_request = None\n
-  request_title = \'Allocation scope has been changed for %s\' % computer_reference\n
+  request_title = \'[MONITORING] Allocation scope has been changed for %s\' % computer_reference\n
   request_description = \'Allocation scope has been changed back to \' \\\n
                        \'open/personal for %s\' % computer_reference\n
   message_title = \'We have changed allocation scope for %s\' % computer_reference\n

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/Computer_checkState.xml

@@ -62,29 +62,72 @@ if portal.ERP5Site_isSupportRequestCreationClosed():\n
   return\n
 \n
 reference = context.getReference()\n
+computer_title = context.getTitle()\n
+ticket_title = "[MONITORING] Lost contact with computer %s" % reference\n
+description = ""\n
+should_notify = True\n
+last_contact = "No Contact Information"\n
+\n
 memcached_dict = context.getPortalObject().portal_memcached.getMemcachedDict(\n
   key_prefix=\'slap_tool\',\n
   plugin_path=\'portal_memcached/default_memcached_plugin\')\n
 \n
 try:\n
   d = memcached_dict[reference]\n
+  d = json.loads(d)\n
+  last_contact = DateTime(d.get(\'created_at\'))\n
+  if (DateTime() - last_contact) > 1:\n
+    description = "The Computer %s (%s) has not contacted the server for more than 24 hours" \\\n
+    "(last contact date: %s)" % (computer_title, reference, last_contact)\n
+  else:\n
+    should_notify = False\n
 except KeyError:\n
-  return context.Base_generateSupportRequestForSlapOS(\n
-    "No information about %s" % reference,\n
-    "%s has not contacted the server (No Contact Information)" % reference,\n
-    context.getRelativeUrl()\n
-  )\n
+  ticket_title = "[MONITORING] No information about %s" % reference\n
+  description = "The Computer %s (%s)  has not contacted the server (No Contact Information)" % (\n
+                  computer_title, reference)\n
   \n
 \n
-d = json.loads(d)\n
-last_contact = DateTime(d.get(\'created_at\'))\n
-\n
-if (DateTime() - last_contact) > 1:\n
-  return context.Base_generateSupportRequestForSlapOS(\n
-    "Lost contact with %s" % reference,\n
-    "%s has not contacted the server for more than 24 hours (last contact date: %s)" % (reference, last_contact),\n
+if should_notify:\n
+  support_request_url = context.Base_generateSupportRequestForSlapOS(\n
+    ticket_title,\n
+    description,\n
     context.getRelativeUrl()\n
   )\n
+  \n
+  support_request = None\n
+  person = context.getSourceAdministrationValue(portal_type="Person")\n
+  if not person:\n
+    return support_request_url\n
+    \n
+  if support_request_url:\n
+    support_request = portal.restrictedTraverse(support_request_url, None)\n
+  else:\n
+    # XXX - the support request might already exists\n
+    support_request = portal.portal_catalog.getResultValue(\n
+          portal_type = \'Support Request\',\n
+          title = ticket_title,\n
+          simulation_state = \'validated\',\n
+          source_project_uid = context.getUid()\n
+    )\n
+  if support_request is None:\n
+    # Existing ticket not found, can not create event for the moment\n
+    return support_request_url\n
+  \n
+  # Send Notification message\n
+  notification_reference = \'slapos-crm-computer_check_state.notification\'\n
+  notification_message = portal.portal_notifications.getDocumentValue(\n
+                 reference=notification_reference)\n
+  mapping_dict = {\'computer_title\':context.getTitle(),\n
+                  \'computer_id\':reference,\n
+                  \'last_contact\':last_contact}\n
+  message = notification_message.asText(\n
+            substitution_method_parameter_dict={\'mapping_dict\':mapping_dict})\n
+  \n
+  support_request.SupportRequest_trySendNotificationMessage(\n
+              ticket_title.replace(\'[MONITORING] \', \'\'),\n
+              message, person.getRelativeUrl(), 5)\n
+              \n
+  return support_request_url\n
 
 
 ]]></string> </value>

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/SupportRequest_trySendNotificationMessage.xml

@@ -62,7 +62,7 @@ last_event = context.portal_catalog.getResultValue(\n
              sort_on=[(\'delivery.start_date\', \'DESC\')],\n
 )\n
 if last_event and \\\n
-    (DateTime() - last_event.getStartDate()  < 1):\n
+    (DateTime() - last_event.getStartDate()  < interval_of_day):\n
   # User has already been notified this last 24h.\n
   return\n
 event = portal.event_module.slapos_crm_web_message_template.\\\n
@@ -77,13 +77,15 @@ event.edit(\n
 )\n
 event.stop()\n
 event.deliver()\n
+\n
+return event\n
 
 
 ]]></string> </value>
         </item>
         <item>
             <key> <string>_params</string> </key>
-            <value> <string>message_title, message, source_relative_url</string> </value>
+            <value> <string>message_title, message, source_relative_url, interval_of_day=1</string> </value>
         </item>
         <item>
             <key> <string>id</string> </key>

master/bt5/slapos_crm/TestTemplateItem/testSlapOSCRMSupportRequestGeneration.py

@@ -326,6 +326,47 @@ class TestSlapOSCloudSupportRequestGeneration(testSlapOSMixin):
     self.assertEqual('Visited Base_generateSupportRequestForSlapOS',
       result)
   
+  def test_SupportRequest_trySendNotificationMessage(self):
+    title = "Test Support Request %s" % self.new_id
+    text_content='Test NM content<br/>%s<br/>' % self.new_id
+    computer = self._makeComputer(self.new_id)
+    support_request_url = computer.Base_generateSupportRequestForSlapOS(
+      title, title, computer.getRelativeUrl()
+    )
+    support_request = self.portal.restrictedTraverse(support_request_url)
+    person = computer.getSourceAdministrationValue()
+    time_before_next = 2
+    self.tic()
+    
+    first_event = support_request.SupportRequest_trySendNotificationMessage(
+      message_title=title, message=text_content,
+      source_relative_url=person.getRelativeUrl(),
+      interval_of_day=time_before_next
+    )
+    self.assertNotEqual(first_event, None)
+    
+    first_event.edit(start_date=(DateTime() - 1.8))
+    self.tic()
+    
+    event = support_request.SupportRequest_trySendNotificationMessage(
+      message_title=title, message=text_content,
+      source_relative_url=person.getRelativeUrl(),
+      interval_of_day=time_before_next
+    )
+    self.assertEqual(event, None)
+    
+    time_before_next = 1
+    
+    event = support_request.SupportRequest_trySendNotificationMessage(
+      message_title=title, message=text_content,
+      source_relative_url=person.getRelativeUrl(),
+      interval_of_day=time_before_next
+    )
+    self.assertEqual(event.getTitle(), title)
+    
+    
+    
+
   def test_Computer_checkState_empty_cache(self):
     computer = self._makeComputer(self.new_id)
 

master/bt5/slapos_crm/bt/revision

-42
+43
\ No newline at end of file