slapos_crm: Only raise tickets for started instances

Stop or Destroyed instances don't required checks.

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/HostingSubscription_checkSoftwareInstanceState.py

@@ -37,6 +37,7 @@ for instance in software_instance_list:
     has_newest_allocated_instance = True
     if instance.getPortalType() == "Software Instance" and \
         computer_partition.getParentValue().getAllocationScope() in ["open/friend", "open/public"] and \
+        instance.getSlapState() == "start_requested" and \
         instance.SoftwareInstance_hasReportedError():
       return context.HostingSubscription_createSupportRequestEvent(
         instance, 'slapos-crm-hosting-subscription-instance-state.notification')

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequest_recheckMonitoring.py

@@ -55,17 +55,18 @@ if aggregate_portal_type == "Hosting Subscription":
     if instance.getSlapState() not in ["start_requested", "stop_requested"]:
       continue
 
-    if instance.getAggregateValue() is not None:
+    if instance.getAggregate() is not None:
       has_newest_allocated_instance = True
       computer = instance.getAggregateValue().getParentValue()
       if instance.getPortalType() == "Software Instance" and \
           computer.getAllocationScope() in ["open/public", "open/friend"] and \
+          instance.getSlapState() == "start_requested" and \
           instance.SoftwareInstance_hasReportedError():
         message_list.append("%s has error (%s, %s at %s scope %s)" % (instance.getReference(), instance.getTitle(), 
                                                                       instance.getUrlString(), computer.getReference(),
                                                                       computer.getAllocationScope()))
       if instance.getPortalType() == "Software Instance" and \
-          instance.getAggregateValue().getParentValue().getAllocationScope() in ["closed/outdated", "open/personal"]: 
+          computer.getAllocationScope() in ["closed/outdated", "open/personal"]: 
         message_list.append("%s on a %s computer" % (instance, computer.getAllocationScope()) )
     else:
       message_list.append("%s is not allocated" % instance)