Commit 0287d51d authored by Wayne Haber's avatar Wayne Haber

Merge branch 'patch-109' into 'master'

Fix typo in customer critical section

See merge request gitlab-org/gitlab!31339
parents 2ae41816 e0d372e3
...@@ -468,13 +468,13 @@ When a merge request author has been blocked for longer than ...@@ -468,13 +468,13 @@ When a merge request author has been blocked for longer than
the `Review-response` SLO, they are free to remind the reviewer through Slack or assign the `Review-response` SLO, they are free to remind the reviewer through Slack or assign
another reviewer. another reviewer.
#### Customer critical merge requests ### Customer critical merge requests
A merge request may benefit from being considered a customer critical priority because there is a significant benefit to the business in doing so. A merge request may benefit from being considered a customer critical priority because there is a significant benefit to the business in doing so.
Properties of customer critical merge requests: Properties of customer critical merge requests:
- The [Senior Director of Development](https://about.gitlab.com/job-families/engineering/engineering-management/#senior-director-engineering) [@clefelhocz1](https://gitlab.com/clefelhocz1) is the DRI for deciding if a merge request will be customer critical. - The [Senior Director of Development](https://about.gitlab.com/job-families/engineering/engineering-management/#senior-director-engineering) ([@clefelhocz1](https://gitlab.com/clefelhocz1)) is the DRI for deciding if a merge request will be customer critical.
- The DRI will assign the `customer-critical-merge-request` label to the merge request. - The DRI will assign the `customer-critical-merge-request` label to the merge request.
- It is required that the reviewer(s) and maintainer(s) involved with a customer critical merge request are engaged as soon as this decision is made. - It is required that the reviewer(s) and maintainer(s) involved with a customer critical merge request are engaged as soon as this decision is made.
- It is required to prioritize work for those involved on a customer critical merge request so that they have the time available necessary to focus on it. - It is required to prioritize work for those involved on a customer critical merge request so that they have the time available necessary to focus on it.
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