| [Service Desk](user/project/service_desk.md)**(STARTER)** | A simple way to allow people to create issues in your GitLab instance without needing their own user account. |
| [Service Desk](user/project/service_desk.md) | A simple way to allow people to create issues in your GitLab instance without needing their own user account. |
| [Time Tracking](user/project/time_tracking.md) | Track time spent on issues and merge requests. |
| [Todos](user/todos.md) | Keep track of work requiring attention with a chronological list displayed on a simple dashboard. |
info:To determine the technical writer assigned to the Stage/Group associated with this page, see https://about.gitlab.com/handbook/engineering/ux/technical-writing/#designated-technical-writers
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# Service Desk **(STARTER)**
# Service Desk
> - [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/149) in [GitLab Premium](https://about.gitlab.com/pricing/) 9.1.
> - [Moved](https://gitlab.com/gitlab-org/gitlab/-/issues/214839) to [GitLab Starter](https://about.gitlab.com/pricing/) in 13.0.
> - [Moved](https://gitlab.com/gitlab-org/gitlab/-/issues/215364) to [GitLab Core](https://about.gitlab.com/pricing/) in 13.2.
## Overview
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@@ -61,10 +62,10 @@ users will only see the thread through email.
## Configuring Service Desk
NOTE: **Note:**
Service Desk is enabled on GitLab.com. If you're a [Silver subscriber](https://about.gitlab.com/pricing/#gitlab-com),
you can skip step 1 below; you only need to enable it per project.
Service Desk is enabled on GitLab.com.
You can skip step 1 below; you only need to enable it per project.
If you have the correct access and a Premium license, you have the option to set up Service Desk.
If you have project maintainer access you have the option to set up Service Desk.
Follow these steps to do so:
1.[Set up incoming email](../../administration/incoming_email.md#set-it-up) for the GitLab instance.