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nexedi
gitlab-ce
Commits
4e1cf3ac
Commit
4e1cf3ac
authored
Aug 13, 2021
by
Suzanne Selhorn
Committed by
Nick Gaskill
Aug 13, 2021
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Updated nav to match standards
parent
83e8876a
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doc/operations/incident_management/escalation_policies.md
doc/operations/incident_management/escalation_policies.md
+21
-13
doc/operations/incident_management/oncall_schedules.md
doc/operations/incident_management/oncall_schedules.md
+40
-33
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doc/operations/incident_management/escalation_policies.md
View file @
4e1cf3ac
...
@@ -15,11 +15,17 @@ where you manage [On-call schedules](oncall_schedules.md).
...
@@ -15,11 +15,17 @@ where you manage [On-call schedules](oncall_schedules.md).
## Add an escalation policy
## Add an escalation policy
If you have at least Maintainer
[
permissions
](
../../user/permissions.md
)
,
Prerequisite:
you can create an escalation policy:
1.
Go to
**Operations > Escalation Policies**
and select
**Add an escalation policy**
.
-
You must have at least the Maintainer
[
role
](
../../user/permissions.md
)
.
1.
In the
**Add escalation policy**
form, enter the policy's name and description, and create
-
You must have an
[
on-call schedule
](
oncall_schedules.md
)
.
To create an escalation policy:
1.
On the top bar, select
**Menu > Projects**
and find your project.
1.
On the left sidebar, select
**Monitor > Escalation Policies**
.
1.
Select
**Add an escalation policy**
.
1.
Enter the policy's name and description, and
escalation rules to follow when a primary responder misses an alert.
escalation rules to follow when a primary responder misses an alert.
1.
Select
**Add escalation policy**
.
1.
Select
**Add escalation policy**
.
...
@@ -38,17 +44,19 @@ the paged users is created on the alert.
...
@@ -38,17 +44,19 @@ the paged users is created on the alert.
## Edit an escalation policy
## Edit an escalation policy
Follow these steps t
o update an escalation policy:
T
o update an escalation policy:
1.
Go to
**Operations > Escalation Policies**
and select the
**Pencil**
icon on the top right of the
1.
On the top bar, select
**Menu > Projects**
and find your project.
policy card, across from the policy name.
1.
On the left sidebar, select
**Monitor > Escalation Policies**
.
1.
In the
**Edit policy**
form, edit the information you wish to update.
1.
Select
**Edit escalation policy**
(
**{pencil}**
).
1.
Select the
**Edit policy**
button to save your changes.
1.
Edit the information.
1.
Select
**Save changes**
.
## Delete an escalation policy
## Delete an escalation policy
Follow these steps to delete a
policy:
To delete an escalation
policy:
1.
Go to
**Operations > Escalation Policies**
and select the
**Trash Can**
icon on the top right of
1.
On the top bar, select
**Menu > Projects**
and find your project.
the policy card.
1.
On the left sidebar, select
**Monitor > Escalation Policies**
.
1.
In the
**Delete escalation policy**
window, select the
**Delete escalation policy**
button.
1.
Select
**Delete escalation policy**
(
**{remove}**
).
1.
On the confirmation dialog, select
**Delete escalation policy**
.
doc/operations/incident_management/oncall_schedules.md
View file @
4e1cf3ac
...
@@ -13,24 +13,26 @@ responsibilities. Maintain the availability of your software services by putting
...
@@ -13,24 +13,26 @@ responsibilities. Maintain the availability of your software services by putting
With an on-call schedule, your team is notified immediately when things go wrong so they can quickly
With an on-call schedule, your team is notified immediately when things go wrong so they can quickly
respond to service outages and disruptions.
respond to service outages and disruptions.
To use on-call schedules, users with Maintainer
[
permissions
](
../../user/permissions.md
)
To use on-call schedules:
must do the following:
1.
[
Create a schedule
](
#schedules
)
.
1.
[
Create a schedule
](
#schedules
)
.
1.
[
Add a rotation to the schedule
](
#rotations
)
.
1.
[
Add a rotation to the schedule
](
#rotations
)
.
If you have at least Maintainer
[
permissions
](
../../user/permissions.md
)
to create a schedule, you can do this manually.
## Schedules
## Schedules
Set up an on-call schedule for your team to add rotations to.
Set up an on-call schedule for your team to add rotations to.
Follow these steps to create a schedule:
Prerequisite:
-
You must have at least the Maintainer
[
role
](
../../user/permissions.md
)
.
To create an on-call schedule:
1.
Go to
**Monitor > On-call Schedules**
and select
**Add a schedule**
.
1.
On the top bar, select
**Menu > Projects**
and find your project.
1.
In the
**Add schedule**
form, enter the schedule's name and description, and select a timezone.
1.
On the left sidebar, select
**Monitor > On-call Schedules**
.
1.
Click
**Add schedule**
.
1.
Select
**Add a schedule**
.
1.
Enter the schedule's name and description and select a timezone.
1.
Select
**Add schedule**
.
You now have an empty schedule with no rotations. This renders as an empty state, prompting you to
You now have an empty schedule with no rotations. This renders as an empty state, prompting you to
create
[
rotations
](
#rotations
)
for your schedule.
create
[
rotations
](
#rotations
)
for your schedule.
...
@@ -39,59 +41,64 @@ create [rotations](#rotations) for your schedule.
...
@@ -39,59 +41,64 @@ create [rotations](#rotations) for your schedule.
### Edit a schedule
### Edit a schedule
Follow these steps t
o update a schedule:
T
o update a schedule:
1.
Go to
**Monitor > On-call Schedules**
and select the
**Pencil**
icon on the top right of the
1.
On the top bar, select
**Menu > Projects**
and find your project.
schedule card, across from the schedule name.
1.
On the left sidebar, select
**Monitor > On-call Schedules**
.
1.
In the
**Edit schedule**
form, edit the information you wish to update.
1.
Select
**Edit schedule**
(
**{pencil}**
).
1.
Click the
**Edit schedule**
button to save your changes.
1.
Edit the information.
1.
Select
**Save changes**
.
If you change the schedule's time zone, GitLab automatically updates the rotation's restricted time
If you change the schedule's time zone, GitLab automatically updates the rotation's restricted time
interval (if one is set) to the corresponding times in the new time zone.
interval (if one is set) to the corresponding times in the new time zone.
### Delete a schedule
### Delete a schedule
Follow these steps t
o delete a schedule:
T
o delete a schedule:
1.
Go to
**Monitor > On-call Schedules**
and select the
**Trash Can**
icon on the top right of the
1.
On the top bar, select
**Menu > Projects**
and find your project.
schedule card.
1.
On the left sidebar, select
**Monitor > On-call Schedules**
.
1.
In the
**Delete schedule**
window, click the
**Delete schedule**
button.
1.
Select
**Delete escalation policy**
(
**{remove}**
).
1.
On the confirmation dialog, select
**Delete schedule**
.
## Rotations
## Rotations
Add rotations to an existing schedule to put your team members on-call.
Add rotations to an existing schedule to put your team members on-call.
Follow these steps t
o create a rotation:
T
o create a rotation:
1.
Go to
**Monitor > On-call Schedules**
and select
**Add a rotation**
on the top right of the
1.
On the top bar, select
**Menu > Projects**
and find your project.
current schedule.
1.
On the left sidebar, select
**Monitor > On-call Schedules**
.
1.
In the
**Add rotation**
form, enter the following:
1.
Select the
**Add a rotation**
link.
1.
Enter the following information:
-
**Name:**
Your rotation's name.
-
**Name:**
Your rotation's name.
-
**Participants:**
The people you want in the rotation.
-
**Participants:**
The people you want in the rotation.
-
**Rotation length:**
The rotation's duration.
-
**Rotation length:**
The rotation's duration.
-
**Starts on:**
The date and time the rotation begins.
-
**Starts on:**
The date and time the rotation begins.
-
**Enable end date:**
With the toggle
set to
on, you can select the date and time your rotation
-
**Enable end date:**
With the toggle on, you can select the date and time your rotation
ends.
ends.
-
**Restrict to time intervals:**
With the toggle
set to
on, you can restrict your rotation to the
-
**Restrict to time intervals:**
With the toggle on, you can restrict your rotation to the
time period you select.
time period you select.
### Edit a rotation
### Edit a rotation
Follow these steps t
o edit a rotation:
T
o edit a rotation:
1.
Go to
**Monitor > On-call Schedules**
and select the
**Pencil**
icon to the right of the title
1.
On the top bar, select
**Menu > Projects**
and find your project.
of the rotation that you want to update.
1.
On the left sidebar, select
**Monitor > On-call Schedules**
.
1.
In the
**Edit rotation**
form, make the changes that you want.
1.
In the
**Rotations**
section, select
**Edit rotation**
(
**{pencil}**
).
1.
Select the
**Edit rotation**
button.
1.
Edit the information.
1.
Select
**Save changes**
.
### Delete a rotation
### Delete a rotation
Follow these steps t
o delete a rotation:
T
o delete a rotation:
1.
Go to
**Monitor > On-call Schedules**
and select the
**Trash Can**
icon to the right of the
1.
On the top bar, select
**Menu > Projects**
and find your project.
title of the rotation that you want to delete.
1.
On the left sidebar, select
**Monitor > On-call Schedules**
.
1.
In the
**Delete rotation**
window, select the
**Delete rotation**
button.
1.
In the
**Rotations**
section, select
**Delete rotation**
(
**{remove}**
).
1.
On the confirmation dialog, select
**Delete rotation**
.
## View schedule rotations
## View schedule rotations
...
...
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