Commit 58f540fa authored by Marcin Sedlak-Jakubowski's avatar Marcin Sedlak-Jakubowski

Merge branch 'dasanirban834-master-patch-07567' into 'master'

Fix Vale errors in Service Desk doc

See merge request gitlab-org/gitlab!81151
parents 33b0c3e0 5a85b901
...@@ -41,7 +41,7 @@ Here's how Service Desk works for you: ...@@ -41,7 +41,7 @@ Here's how Service Desk works for you:
1. You provide a project-specific email address to your paying customers, who can email you directly 1. You provide a project-specific email address to your paying customers, who can email you directly
from the application. from the application.
1. Each email they send creates an issue in the appropriate project. 1. Each email they send creates an issue in the appropriate project.
1. Your team members navigate to the Service Desk issue tracker, where they can see new support 1. Your team members go to the Service Desk issue tracker, where they can see new support
requests and respond inside associated issues. requests and respond inside associated issues.
1. Your team communicates back and forth with the customer to understand the request. 1. Your team communicates back and forth with the customer to understand the request.
1. Your team starts working on implementing code to solve your customer's problem. 1. Your team starts working on implementing code to solve your customer's problem.
...@@ -153,7 +153,7 @@ To use a custom description template with Service Desk: ...@@ -153,7 +153,7 @@ To use a custom description template with Service Desk:
1. On the top bar, select **Menu > Projects** and find your project. 1. On the top bar, select **Menu > Projects** and find your project.
1. [Create a description template](description_templates.md#create-an-issue-template). 1. [Create a description template](description_templates.md#create-an-issue-template).
1. On the left sidebar, select **Settings > General > Service Desk**. 1. On the left sidebar, select **Settings > General > Service Desk**.
1. From the dropdown **Template to append to all Service Desk issues**, search or select your template. 1. From the dropdown list **Template to append to all Service Desk issues**, search or select your template.
### Using a custom email display name ### Using a custom email display name
...@@ -190,13 +190,13 @@ you can customize the mailbox used by Service Desk. This allows you to have ...@@ -190,13 +190,13 @@ you can customize the mailbox used by Service Desk. This allows you to have
a separate email address for Service Desk by also configuring a [custom suffix](#configuring-a-custom-email-address-suffix) a separate email address for Service Desk by also configuring a [custom suffix](#configuring-a-custom-email-address-suffix)
in project settings. in project settings.
The `address` must include the `+%{key}` placeholder within the 'user' The `address` must include the `+%{key}` placeholder in the 'user'
portion of the address, before the `@`. This is used to identify the project portion of the address, before the `@`. The placeholder is used to identify the project
where the issue should be created. where the issue should be created.
NOTE: NOTE:
When configuring a custom mailbox, the `service_desk_email` and `incoming_email` When configuring a custom mailbox, the `service_desk_email` and `incoming_email`
configurations must always use separate mailboxes. This is important, because configurations must always use separate mailboxes. It's important, because
emails picked from `service_desk_email` mailbox are processed by a different emails picked from `service_desk_email` mailbox are processed by a different
worker and it would not recognize `incoming_email` emails. worker and it would not recognize `incoming_email` emails.
...@@ -267,7 +267,7 @@ The Microsoft Graph API is not yet supported in source installations. See [this ...@@ -267,7 +267,7 @@ The Microsoft Graph API is not yet supported in source installations. See [this
#### Configuring a custom email address suffix #### Configuring a custom email address suffix
You can set a custom suffix in your project's Service Desk settings once you have configured a [custom mailbox](#configuring-a-custom-mailbox). You can set a custom suffix in your project's Service Desk settings after you have configured a [custom mailbox](#configuring-a-custom-mailbox).
It can contain only lowercase letters (`a-z`), numbers (`0-9`), or underscores (`_`). It can contain only lowercase letters (`a-z`), numbers (`0-9`), or underscores (`_`).
When configured, the custom suffix creates a new Service Desk email address, consisting of the When configured, the custom suffix creates a new Service Desk email address, consisting of the
...@@ -281,7 +281,7 @@ For example, suppose the `mygroup/myproject` project Service Desk settings has t ...@@ -281,7 +281,7 @@ For example, suppose the `mygroup/myproject` project Service Desk settings has t
The Service Desk email address for this project is: `contact+mygroup-myproject-support@example.com`. The Service Desk email address for this project is: `contact+mygroup-myproject-support@example.com`.
The [incoming email](../../administration/incoming_email.md) address still works. The [incoming email](../../administration/incoming_email.md) address still works.
If you don't configure the custom suffix, the default project identification will be used for identifying the project. You can see that email address in the project settings. If you don't configure the custom suffix, the default project identification is used for identifying the project. You can see that email address in the project settings.
## Using Service Desk ## Using Service Desk
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