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nexedi
gitlab-ce
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62dad70a
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62dad70a
authored
May 25, 2020
by
Marcin Sedlak-Jakubowski
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Add tier note to Service Desk move to Starter
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doc/user/project/service_desk.md
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62dad70a
# Service Desk **(STARTER)**
# Service Desk **(STARTER)**
> [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/149) in [GitLab Premium 9.1](https://about.gitlab.com/releases/2017/04/22/gitlab-9-1-released/#service-desk-eep).
> - [Introduced](https://gitlab.com/gitlab-org/gitlab/-/issues/149) in [GitLab Premium](https://about.gitlab.com/pricing/) 9.1.
> - [Moved](https://gitlab.com/gitlab-org/gitlab/-/issues/214839) to [GitLab Starter](https://about.gitlab.com/pricing/) in 13.0.
## Overview
## Overview
...
@@ -28,14 +29,19 @@ with GitLab CI/CD.
...
@@ -28,14 +29,19 @@ with GitLab CI/CD.
Here's how Service Desk will work for you:
Here's how Service Desk will work for you:
1.
You'll provide a project-specific email address to your paying customers, who can email you directly from within the app
1.
You provide a project-specific email address to your paying customers, who can email you directly
1.
Each email they send creates an issue in the appropriate project
from within the app.
1.
Your team members navigate to the Service Desk issue tracker, where they can see new support requests and respond inside associated issues
1.
Each email they send creates an issue in the appropriate project.
1.
Your team communicates back and forth with the customer to understand the request
1.
Your team members navigate to the Service Desk issue tracker, where they can see new support
1.
Your team starts working on implementing code to solve your customer's problem
requests and respond inside associated issues.
1.
When your team finishes the implementation, whereupon the merge request is merged and the issue is closed automatically
1.
Your team communicates back and forth with the customer to understand the request.
1.
The customer will have been attended successfully via email, without having real access to your GitLab instance
1.
Your team starts working on implementing code to solve your customer's problem.
1.
Your team saved time by not having to leave GitLab (or setup any integrations) to follow up with your customer
1.
When your team finishes the implementation, whereupon the merge request is merged and the issue
is closed automatically.
1.
The customer will have been attended successfully via email, without having real access to your
GitLab instance.
1.
Your team saved time by not having to leave GitLab (or setup any integrations) to follow up with
your customer.
## How it works
## How it works
...
...
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