Add Projects::IssuesController#service_desk action

app/controllers/projects/issues_controller.rb

@@ -6,8 +6,6 @@ class Projects::IssuesController < Projects::ApplicationController
   include IssuableCollections
   include SpammableActions
 
-  prepend ::EE::Projects::IssuesController
-
   prepend_before_action :authenticate_user!, only: [:new, :export_csv]
 
   before_action :check_issues_available!
@@ -22,6 +20,8 @@ class Projects::IssuesController < Projects::ApplicationController
   # Allow create a new branch and empty WIP merge request from current issue
   before_action :authorize_create_merge_request!, only: [:create_merge_request]
 
+  prepend ::EE::Projects::IssuesController
+
   respond_to :html
 
   def index

config/routes/project.rb

@@ -349,6 +349,8 @@ constraints(ProjectUrlConstrainer.new) do
         collection do
           post :bulk_update
           post :export_csv
+
+          get :service_desk ## EE-specific
         end
 
         resources :issue_links, only: [:index, :create, :destroy], as: 'links', path: 'links'

ee/app/controllers/ee/projects/issues_controller.rb

@@ -5,6 +5,31 @@ module EE
 
       prepended do
         before_action :check_export_issues_available!, only: [:export_csv]
+        before_action :check_service_desk_available!, only: [:service_desk]
+        skip_before_action :issue, only: [:service_desk]
+      end
+
+      def service_desk
+        @collection_type    = "Issue"
+        @issues             = issues_collection
+
+        @issues             = @issues.page(params[:page])
+        @issuable_meta_data = issuable_meta_data(@issues, @collection_type)
+
+        if @issues.out_of_range? && @issues.total_pages != 0
+          return redirect_to url_for(params.merge(page: @issues.total_pages, only_path: true))
+        end
+
+        if params[:label_name].present?
+          @labels = LabelsFinder.new(current_user, project_id: @project.id, title: params[:label_name]).execute
+        end
+
+        @users = []
+
+        if params[:assignee_id].present?
+          assignee = User.find_by_id(params[:assignee_id])
+          @users.push(assignee) if assignee
+        end
       end
 
       def export_csv
@@ -14,6 +39,8 @@ module EE
         redirect_to(index_path, notice: "Your CSV export has started. It will be emailed to #{current_user.notification_email} when complete.")
       end
 
+      private
+
       def issue_params_attributes
         attrs = super
         attrs.unshift(:weight) if project.feature_available?(:issue_weights)
@@ -25,8 +52,17 @@ module EE
         params = super
         params.reject! { |key| key == 'weight' } unless project.feature_available?(:issue_weights)
 
+        if action_name == 'service_desk'
+          params.reject! { |key| key == 'author_username' || key == 'author_id' }
+          params[:author_id] = ::User.support_bot
+        end
+
         params
       end
+
+      def self.skip_issue_actions
+        super + [:service_desk]
+      end
     end
   end
 end