Commit f8a77af7 authored by Amy Qualls's avatar Amy Qualls

Merge branch 'fneill-add-troubleshooting-steps' into 'master'

Add troubleshooting for connectivity problems

See merge request gitlab-org/gitlab!83647
parents 173060d1 7fffc609
...@@ -36,7 +36,7 @@ To activate your instance with an activation code: ...@@ -36,7 +36,7 @@ To activate your instance with an activation code:
The subscription is activated. The subscription is activated.
If you have an offline or airgapped environment, If you have an offline or air gapped environment,
[activate GitLab EE with a license file or key](license_file.md) instead. [activate GitLab EE with a license file or key](license_file.md) instead.
If you have questions or need assistance activating your instance, If you have questions or need assistance activating your instance,
...@@ -51,7 +51,19 @@ To verify the edition, sign in to GitLab and select ...@@ -51,7 +51,19 @@ To verify the edition, sign in to GitLab and select
**Help** (**{question-o}**) > **Help**. The GitLab edition and version are listed **Help** (**{question-o}**) > **Help**. The GitLab edition and version are listed
at the top of the page. at the top of the page.
If you are running GitLab Community Edition (CE), you can upgrade your installation to GitLab If you are running GitLab Community Edition, you can upgrade your installation to GitLab
EE. For more details, see [Upgrading between editions](../../update/index.md#upgrading-between-editions). EE. For more details, see [Upgrading between editions](../../update/index.md#upgrading-between-editions).
If you have questions or need assistance upgrading from GitLab CE to EE, If you have questions or need assistance upgrading from GitLab Community Edition (CE) to EE,
[contact GitLab Support](https://about.gitlab.com/support/#contact-support). [contact GitLab Support](https://about.gitlab.com/support/#contact-support).
## Troubleshooting
### Cannot activate instance due to connectivity error
This error occurs when you use an activation code to activate your instance, but your instance is unable to connect to the GitLab servers.
You may have connectivity issues due to the following reasons:
- **You have an offline or air gapped environment**: Configure your setup to allow connection to GitLab servers. If connection to GitLab servers is not possible, contact [GitLab support](https://about.gitlab.com/support/#contact-support) to request a license key.
- **Firewall settings**: Enable an encrypted HTTPS connection from your GitLab instance to `customers.gitlab.com` (with IP addresses 104.18.26.123 and 104.18.27.123) on port 443.
- **Customers Portal is not operational**: To check for performance or service disruptions, check the Customers Portal [status](https://status.gitlab.com/).
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