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slapos.core
Commit 01627ed7 authored by Romain Courteaud's avatar Romain Courteaud
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Add regularisation request escalation alarms. 

Change the ticket resource and inform the customer.
parent 34566873
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Showing with 3878 additions and 2 deletions
master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_trigger_acknowledgment_escalation.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="Alarm" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>active_sense_method_id</string> </key>
<value> <string>Alarm_triggerEscalationOnAcknowledgmentRegularisationRequest</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>slapos_crm_trigger_acknowledgment_escalation</string> </value>
</item>
<item>
<key> <string>periodicity_hour</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_hour_frequency</string> </key>
<value> <int>6</int> </value>
</item>
<item>
<key> <string>periodicity_minute</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_minute_frequency</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>periodicity_month</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_month_day</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_start_date</string> </key>
<value>
<object>
<klass>
<global name="DateTime" module="DateTime.DateTime"/>
</klass>
<tuple>
<none/>
</tuple>
<state>
<tuple>
<float>1288051200.0</float>
<string>GMT</string>
</tuple>
</state>
</object>
</value>
</item>
<item>
<key> <string>periodicity_week</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>portal_type</string> </key>
<value> <string>Alarm</string> </value>
</item>
<item>
<key> <string>sense_method_id</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Trigger acknowledgment escalation</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_trigger_delete_reminder_escalation.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="Alarm" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>active_sense_method_id</string> </key>
<value> <string>Alarm_triggerEscalationOnDeleteReminderRegularisationRequest</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>slapos_crm_trigger_delete_reminder_escalation</string> </value>
</item>
<item>
<key> <string>periodicity_hour</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_hour_frequency</string> </key>
<value> <int>6</int> </value>
</item>
<item>
<key> <string>periodicity_minute</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_minute_frequency</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>periodicity_month</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_month_day</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_start_date</string> </key>
<value>
<object>
<klass>
<global name="DateTime" module="DateTime.DateTime"/>
</klass>
<tuple>
<none/>
</tuple>
<state>
<tuple>
<float>1288051200.0</float>
<string>GMT</string>
</tuple>
</state>
</object>
</value>
</item>
<item>
<key> <string>periodicity_week</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>portal_type</string> </key>
<value> <string>Alarm</string> </value>
</item>
<item>
<key> <string>sense_method_id</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Trigger delete reminder escalation</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_trigger_stop_acknowledgment_escalation.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="Alarm" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>active_sense_method_id</string> </key>
<value> <string>Alarm_triggerEscalationOnStopAcknowledgmentRegularisationRequest</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>slapos_crm_trigger_stop_acknowledgment_escalation</string> </value>
</item>
<item>
<key> <string>periodicity_hour</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_hour_frequency</string> </key>
<value> <int>6</int> </value>
</item>
<item>
<key> <string>periodicity_minute</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_minute_frequency</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>periodicity_month</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_month_day</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_start_date</string> </key>
<value>
<object>
<klass>
<global name="DateTime" module="DateTime.DateTime"/>
</klass>
<tuple>
<none/>
</tuple>
<state>
<tuple>
<float>1288051200.0</float>
<string>GMT</string>
</tuple>
</state>
</object>
</value>
</item>
<item>
<key> <string>periodicity_week</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>portal_type</string> </key>
<value> <string>Alarm</string> </value>
</item>
<item>
<key> <string>sense_method_id</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Trigger stop acknowledgment escalation</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/PathTemplateItem/portal_alarms/slapos_crm_trigger_stop_reminder_escalation.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="Alarm" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>active_sense_method_id</string> </key>
<value> <string>Alarm_triggerEscalationOnStopReminderRegularisationRequest</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>slapos_crm_trigger_stop_reminder_escalation</string> </value>
</item>
<item>
<key> <string>periodicity_hour</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_hour_frequency</string> </key>
<value> <int>6</int> </value>
</item>
<item>
<key> <string>periodicity_minute</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_minute_frequency</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>periodicity_month</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_month_day</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>periodicity_start_date</string> </key>
<value>
<object>
<klass>
<global name="DateTime" module="DateTime.DateTime"/>
</klass>
<tuple>
<none/>
</tuple>
<state>
<tuple>
<float>1288051200.0</float>
<string>GMT</string>
</tuple>
</state>
</object>
</value>
</item>
<item>
<key> <string>periodicity_week</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>portal_type</string> </key>
<value> <string>Alarm</string> </value>
</item>
<item>
<key> <string>sense_method_id</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Trigger stop reminder escalation</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/Alarm_triggerEscalationOnAcknowledgmentRegularisationRequest.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>portal = context.getPortalObject()\n
portal.portal_catalog.searchAndActivate(\n
portal_type="Regularisation Request", \n
simulation_state=["suspended"],\n
default_resource_uid=portal.service_module.slapos_crm_acknowledgement.getUid(),\n
method_id=\'RegularisationRequest_triggerAcknowledgmentEscalation\',\n
activate_kw={\'tag\': tag}\n
)\n
context.activate(after_tag=tag).getId()\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>tag, fixit, params</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Alarm_triggerEscalationOnAcknowledgmentRegularisationRequest</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/Alarm_triggerEscalationOnDeleteReminderRegularisationRequest.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>portal = context.getPortalObject()\n
portal.portal_catalog.searchAndActivate(\n
portal_type="Regularisation Request", \n
simulation_state=["suspended"],\n
default_resource_uid=portal.service_module.slapos_crm_delete_reminder.getUid(),\n
method_id=\'RegularisationRequest_triggerDeleteReminderEscalation\',\n
activate_kw={\'tag\': tag}\n
)\n
context.activate(after_tag=tag).getId()\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>tag, fixit, params</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Alarm_triggerEscalationOnDeleteReminderRegularisationRequest</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/Alarm_triggerEscalationOnStopAcknowledgmentRegularisationRequest.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>portal = context.getPortalObject()\n
portal.portal_catalog.searchAndActivate(\n
portal_type="Regularisation Request", \n
simulation_state=["suspended"],\n
default_resource_uid=portal.service_module.slapos_crm_stop_acknowledgement.getUid(),\n
method_id=\'RegularisationRequest_triggerStopAcknowledgmentEscalation\',\n
activate_kw={\'tag\': tag}\n
)\n
context.activate(after_tag=tag).getId()\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>tag, fixit, params</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Alarm_triggerEscalationOnStopAcknowledgmentRegularisationRequest</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/Alarm_triggerEscalationOnStopReminderRegularisationRequest.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>portal = context.getPortalObject()\n
portal.portal_catalog.searchAndActivate(\n
portal_type="Regularisation Request", \n
simulation_state=["suspended"],\n
default_resource_uid=portal.service_module.slapos_crm_stop_reminder.getUid(),\n
method_id=\'RegularisationRequest_triggerStopReminderEscalation\',\n
activate_kw={\'tag\': tag}\n
)\n
context.activate(after_tag=tag).getId()\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>tag, fixit, params</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Alarm_triggerEscalationOnStopReminderRegularisationRequest</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/RegularisationRequest_checkToTriggerNextEscalationStep.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string encoding="cdata"><![CDATA[
from zExceptions import Unauthorized\n
if REQUEST is not None:\n
raise Unauthorized\n
\n
portal = context.getPortalObject()\n
ticket = context\n
current_service = portal.restrictedTraverse(current_service_relative_url)\n
assert current_service.getPortalType() == "Service"\n
\n
event_portal_type = "Mail Message"\n
\n
event = portal.portal_catalog.getResultValue(\n
portal_type=event_portal_type,\n
default_resource_uid=current_service.getUid(),\n
default_follow_up_uid=ticket.getUid(),\n
simulation_state="delivered",\n
)\n
\n
if (ticket.getSimulationState() == \'suspended\') and (event is not None) and (ticket.getResource() == current_service_relative_url):\n
if (DateTime() - event.getStartDate()) > delay_period_in_days:\n
ticket.RegularisationRequest_checkToSendUniqEvent(next_service_relative_url, title, text_content, comment)\n
return event.getRelativeUrl()\n
\n
return None\n
]]></string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>delay_period_in_days, current_service_relative_url, next_service_relative_url, title, text_content, comment, REQUEST=None</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>RegularisationRequest_checkToTriggerNextEscalationStep</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/RegularisationRequest_triggerAcknowledgmentEscalation.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>from zExceptions import Unauthorized\n
if REQUEST is not None:\n
raise Unauthorized\n
\n
return context.RegularisationRequest_checkToTriggerNextEscalationStep(\n
38,\n
\'service_module/slapos_crm_acknowledgement\',\n
\'service_module/slapos_crm_stop_reminder\',\n
\'Reminder: invoice payment requested\',\n
"""Dear user,\n
\n
We would like to remind you the unpaid invoice you have on %s.\n
If no payment is done during the coming days, we will stop all your current instances to free some hardware resources.\n
\n
Do not hesitate to visit the web forum (http://community.slapos.org/forum) in case of question.\n
\n
Regards,\n
The slapos team\n
""" % context.getPortalObject().portal_preferences.getPreferredSlaposWebSiteUrl(),\n
\'Stopping reminder.\',\n
)\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>REQUEST=None</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>RegularisationRequest_triggerAcknowledgmentEscalation</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/RegularisationRequest_triggerDeleteReminderEscalation.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>from zExceptions import Unauthorized\n
if REQUEST is not None:\n
raise Unauthorized\n
\n
return context.RegularisationRequest_checkToTriggerNextEscalationStep(\n
2,\n
\'service_module/slapos_crm_delete_reminder\',\n
\'service_module/slapos_crm_delete_acknowledgement\',\n
\'Acknowledgment: instances deleted\',\n
"""Dear user,\n
\n
Despite our last reminder, you still have an unpaid invoice on %s.\n
We will now delete all your instances.\n
\n
Do not hesitate to visit the web forum (http://community.slapos.org/forum) in case of question.\n
\n
Regards,\n
The slapos team\n
""" % context.getPortalObject().portal_preferences.getPreferredSlaposWebSiteUrl(),\n
\'Deleting acknowledgment.\',\n
)\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>REQUEST=None</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>RegularisationRequest_triggerDeleteReminderEscalation</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/RegularisationRequest_triggerStopAcknowledgmentEscalation.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>from zExceptions import Unauthorized\n
if REQUEST is not None:\n
raise Unauthorized\n
\n
return context.RegularisationRequest_checkToTriggerNextEscalationStep(\n
13,\n
\'service_module/slapos_crm_stop_acknowledgement\',\n
\'service_module/slapos_crm_delete_reminder\',\n
\'Last reminder: invoice payment requested\',\n
"""Dear user,\n
\n
We would like to remind you the unpaid invoice you have on %s.\n
If no payment is done during the coming days, we will delete all your instances.\n
\n
Do not hesitate to visit the web forum (http://community.slapos.org/forum) in case of question.\n
\n
Regards,\n
The slapos team\n
""" % context.getPortalObject().portal_preferences.getPreferredSlaposWebSiteUrl(),\n
\'Deleting reminder.\',\n
)\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>REQUEST=None</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>RegularisationRequest_triggerStopAcknowledgmentEscalation</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm/RegularisationRequest_triggerStopReminderEscalation.xml 0 → 100644
View file @ 01627ed7
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_body</string> </key>
<value> <string>from zExceptions import Unauthorized\n
if REQUEST is not None:\n
raise Unauthorized\n
\n
return context.RegularisationRequest_checkToTriggerNextEscalationStep(\n
7,\n
\'service_module/slapos_crm_stop_reminder\',\n
\'service_module/slapos_crm_stop_acknowledgement\',\n
\'Acknowledgment: instances stopped\',\n
"""Dear user,\n
\n
Despite our last reminder, you still have an unpaid invoice on %s.\n
We will now stop all your current instances to free some hardware resources.\n
\n
Do not hesitate to visit the web forum (http://community.slapos.org/forum) in case of question.\n
\n
Regards,\n
The slapos team\n
""" % context.getPortalObject().portal_preferences.getPreferredSlaposWebSiteUrl(),\n
\'Stopping acknowledgment.\',\n
)\n
</string> </value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>REQUEST=None</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>RegularisationRequest_triggerStopReminderEscalation</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/bt/revision
View file @ 01627ed7
14
\ No newline at end of file
15
\ No newline at end of file
master/bt5/slapos_crm/bt/template_keep_path_list
View file @ 01627ed7
......@@ -2,4 +2,8 @@ service_module/slapos_crm_acknowledgement
service_module/slapos_crm_complaint
service_module/slapos_crm_information
service_module/slapos_crm_spam
service_module/slapos_crm_invoice_cancellation
\ No newline at end of file
service_module/slapos_crm_invoice_cancellation
service_module/slapos_crm_stop_reminder
service_module/slapos_crm_stop_acknowledgement
service_module/slapos_crm_delete_acknowledgement
service_module/slapos_crm_delete_reminder
\ No newline at end of file
master/bt5/slapos_crm/bt/template_keep_workflow_path_list
View file @ 01627ed7
......@@ -3,6 +3,10 @@ service_module/slapos_crm_complaint
service_module/slapos_crm_information
service_module/slapos_crm_spam
service_module/slapos_crm_invoice_cancellation
service_module/slapos_crm_stop_reminder
service_module/slapos_crm_stop_acknowledgement
service_module/slapos_crm_delete_acknowledgement
service_module/slapos_crm_delete_reminder
support_request_module/slapos_crm_support_request_template
regularisation_request_module/slapos_crm_regularisation_request_template
event_module/slapos_crm_web_message_template
\ No newline at end of file
master/bt5/slapos_crm/bt/template_path_list
View file @ 01627ed7
......@@ -2,10 +2,18 @@ event_module/slapos_crm_web_message_template
portal_alarms/slapos_crm_cancel_invoice
portal_alarms/slapos_crm_create_regularisation_request
portal_alarms/slapos_crm_invalidate_suspended_regularisation_request
portal_alarms/slapos_crm_trigger_acknowledgment_escalation
portal_alarms/slapos_crm_trigger_delete_reminder_escalation
portal_alarms/slapos_crm_trigger_stop_acknowledgment_escalation
portal_alarms/slapos_crm_trigger_stop_reminder_escalation
regularisation_request_module/slapos_crm_regularisation_request_template
service_module/slapos_crm_acknowledgement
service_module/slapos_crm_complaint
service_module/slapos_crm_delete_acknowledgement
service_module/slapos_crm_delete_reminder
service_module/slapos_crm_information
service_module/slapos_crm_invoice_cancellation
service_module/slapos_crm_spam
service_module/slapos_crm_stop_acknowledgement
service_module/slapos_crm_stop_reminder
support_request_module/slapos_crm_support_request_template
\ No newline at end of file
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