slapos_crm: Define 30 days tolerance before create a ticket for the hosting subscription

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/HostingSubscription_checkSoftwareInstanceState.py

@@ -40,7 +40,7 @@ for instance in software_instance_list:
     has_newest_allocated_instance = True
     if instance.getPortalType() == "Software Instance" and \
         computer_partition.getParentValue().getMonitorScope() == "enabled" and \
-        instance.SoftwareInstance_hasReportedError():
+        instance.SoftwareInstance_hasReportedError(tolerance=30):
       return context.HostingSubscription_createSupportRequestEvent(
         instance, 'slapos-crm-hosting-subscription-instance-state.notification')
   else:

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SoftwareInstance_hasReportedError.py

@@ -13,18 +13,23 @@ if context.getAggregateValue(portal_type="Computer Partition") is not None:
   d = json.loads(d)
   result = d['text']
   last_contact = DateTime(d.get('created_at'))
+  since = DateTime(d.get('since'))
 
   # Optimise by checking memcache information first.
   if result.startswith('#error '):
-    if include_created_at:
+    if ((DateTime()-since)*24*60) > tolerance:
+      if include_created_at and not include_since:
         return result, last_contact
+      elif include_created_at and include_since:
+        return result, last_contact, since
       return result
 
   # XXX time limit of 48 hours for run at least once.
-  if include_message and include_created_at:
+  if include_message and include_created_at and not include_since:
     return result, last_contact
-
-  if include_message and not include_created_at:
+  elif include_message and include_created_at and include_since:
+    return result, last_contact, since
+  elif include_message and not include_created_at:
     return result
 
 return None

master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SoftwareInstance_hasReportedError.xml

@@ -50,7 +50,7 @@
         </item>
         <item>
             <key> <string>_params</string> </key>
-            <value> <string>include_message=False, include_created_at=False</string> </value>
+            <value> <string>include_message=False, include_created_at=False, include_since=False, tolerance=0</string> </value>
         </item>
         <item>
             <key> <string>id</string> </key>