![Bottom of a project issues page](img/new_issue_from_email.png)
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## New issue via Service Desk **[PREMIUM]**
Enable [Service Desk](../service_desk.md) to your project and offer email support.
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@@ -80,16 +79,14 @@ create issues for the same project.
![Create issue from group-level issue tracker](img/create_issue_from_group_level_issue_tracker.png)
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## New issue via URL with prefilled fields
You can link directly to the new issue page for a given project, with prefilled
field values using query string parameters in a URL. This is useful for embedding
a URL in an external HTML page, and also certain scenarios where you want the user to
field values using query string parameters in a URL. This is useful for embedding
a URL in an external HTML page, and also certain scenarios where you want the user to
create an issue with certain fields prefilled.
The title, description, and description template fields can be prefilled using
The title, description, and description template fields can be prefilled using
this method. The description and description template fields cannot be pre-entered
in the same URL (since a description template just populates the description field).
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@@ -99,9 +96,6 @@ Follow these examples to form your new issue URL with prefilled fields.
and a pre-entered description, the URL would be `https://gitlab.com/gitlab-org/gitlab-ce/issues/new?issue[title]=Validate%20new%20concept&issue[description]=Research%20idea`
- For a new issue in the GitLab Community Edition project with a pre-entered title
and a pre-entered description template, the URL would be `https://gitlab.com/gitlab-org/gitlab-ce/issues/new?issue[title]=Validate%20new%20concept&issuable_template=Research%20proposal`