Commit 87ccfae6 authored by Rafael Monnerat's avatar Rafael Monnerat

slapos_crm: Fork ticket_workflow to include worklists

   Include worklists for Regularisation requests
parent d177ce29
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="DCWorkflowDefinition" module="Products.DCWorkflow.DCWorkflow"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>creation_guard</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string>The ticket workflow keeps track of ticket processing. A ticket is created in draft state. It is then submitted by its author (Owner) or operator (Assignee) and waits for further approval. The ticket manager (Assignor) eventually approves the ticket. The ticket is then open. The ticket can be closed by the ticket manager or by the ticket operator.</string> </value>
</item>
<item>
<key> <string>groups</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>ticket_workflow</string> </value>
</item>
<item>
<key> <string>initial_state</string> </key>
<value> <string>draft</string> </value>
</item>
<item>
<key> <string>manager_bypass</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>permissions</string> </key>
<value>
<tuple>
<string>Access contents information</string>
<string>Modify portal content</string>
<string>View</string>
<string>Add portal content</string>
</tuple>
</value>
</item>
<item>
<key> <string>state_var</string> </key>
<value> <string>simulation_state</string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Ticket Workflow</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="Scripts" module="Products.DCWorkflow.Scripts"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_mapping</string> </key>
<value>
<dictionary/>
</value>
</item>
<item>
<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>scripts</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>state_change</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>checkConsistency</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
ticket = sci['object']
kw = sci['kwargs']
event = ticket.Ticket_getCausalityValue()
event.Event_createResponse(
response_event_portal_type=kw['response_event_portal_type'],
response_event_resource=kw['response_event_resource'],
response_event_title=kw.get('response_event_title'),
response_event_text_content=kw.get('response_event_text_content'),
response_event_start_date=kw['response_event_start_date'],
response_workflow_action=kw['response_workflow_action'],
response_event_notification_message=kw['response_event_notification_message'],
default_destination=kw['default_destination'],
response_event_content_type=kw['response_event_content_type'])
ticket.invalidate()
<?xml version="1.0"?>
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<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
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<value> <int>3</int> </value>
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<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
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<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
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<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
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<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>sci</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>createResponseAndInvalidate</string> </value>
</item>
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</pickle>
</record>
</ZopeData>
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="States" module="Products.DCWorkflow.States"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_mapping</string> </key>
<value>
<dictionary/>
</value>
</item>
<item>
<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
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<key> <string>id</string> </key>
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</item>
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<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="StateDefinition" module="Products.DCWorkflow.States"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>description</string> </key>
<value> <string>Tickets in this state are tickets which have been rejected or which processing has been stopped.</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>cancelled</string> </value>
</item>
<item>
<key> <string>permission_roles</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Cancelled</string> </value>
</item>
<item>
<key> <string>transitions</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>type_list</string> </key>
<value>
<tuple/>
</value>
</item>
</dictionary>
</pickle>
</record>
<record id="2" aka="AAAAAAAAAAI=">
<pickle>
<global name="PersistentMapping" module="Persistence.mapping"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>data</string> </key>
<value>
<dictionary>
<item>
<key> <string>Access contents information</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Associate</string>
<string>Auditor</string>
<string>Author</string>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Add portal content</string> </key>
<value>
<tuple>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Modify portal content</string> </key>
<value>
<tuple>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>View</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Associate</string>
<string>Auditor</string>
<string>Author</string>
<string>Manager</string>
</tuple>
</value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="StateDefinition" module="Products.DCWorkflow.States"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>description</string> </key>
<value> <string>Tickets in this state can only be accessed and viewed by the the portal Manager.</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>deleted</string> </value>
</item>
<item>
<key> <string>permission_roles</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Deleted</string> </value>
</item>
<item>
<key> <string>transitions</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>type_list</string> </key>
<value>
<tuple/>
</value>
</item>
</dictionary>
</pickle>
</record>
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<pickle>
<global name="PersistentMapping" module="Persistence.mapping"/>
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<pickle>
<dictionary>
<item>
<key> <string>data</string> </key>
<value>
<dictionary>
<item>
<key> <string>Access contents information</string> </key>
<value>
<tuple>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Add portal content</string> </key>
<value>
<tuple>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Modify portal content</string> </key>
<value>
<tuple>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>View</string> </key>
<value>
<tuple>
<string>Manager</string>
</tuple>
</value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="StateDefinition" module="Products.DCWorkflow.States"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>description</string> </key>
<value> <string>Tickets in draft state are being prepared by their original author (Owner) or operator (Assignee).</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>draft</string> </value>
</item>
<item>
<key> <string>permission_roles</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Draft</string> </value>
</item>
<item>
<key> <string>transitions</string> </key>
<value>
<tuple>
<string>cancel</string>
<string>cancel_action</string>
<string>delete</string>
<string>delete_action</string>
<string>submit</string>
<string>submit_action</string>
<string>validate</string>
<string>validate_action</string>
</tuple>
</value>
</item>
<item>
<key> <string>type_list</string> </key>
<value>
<tuple/>
</value>
</item>
</dictionary>
</pickle>
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<global name="PersistentMapping" module="Persistence.mapping"/>
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<pickle>
<dictionary>
<item>
<key> <string>data</string> </key>
<value>
<dictionary>
<item>
<key> <string>Access contents information</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Manager</string>
<string>Owner</string>
</tuple>
</value>
</item>
<item>
<key> <string>Add portal content</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Manager</string>
<string>Owner</string>
</tuple>
</value>
</item>
<item>
<key> <string>Modify portal content</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Manager</string>
<string>Owner</string>
</tuple>
</value>
</item>
<item>
<key> <string>View</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Manager</string>
<string>Owner</string>
</tuple>
</value>
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<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
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<global name="StateDefinition" module="Products.DCWorkflow.States"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>description</string> </key>
<value> <string>Tickets in this state have been fully processed and no longer need further processing.</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>invalidated</string> </value>
</item>
<item>
<key> <string>permission_roles</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Closed</string> </value>
</item>
<item>
<key> <string>transitions</string> </key>
<value>
<tuple>
<string>validate</string>
<string>validate_action</string>
</tuple>
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<dictionary>
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<dictionary>
<item>
<key> <string>Access contents information</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Associate</string>
<string>Auditor</string>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Add portal content</string> </key>
<value>
<tuple>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Modify portal content</string> </key>
<value>
<tuple>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>View</string> </key>
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<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Associate</string>
<string>Auditor</string>
<string>Manager</string>
</tuple>
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<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="StateDefinition" module="Products.DCWorkflow.States"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>description</string> </key>
<value> <string>Tickets in this state are waiting for approval from the Ticket manager before being further processed.</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>submitted</string> </value>
</item>
<item>
<key> <string>permission_roles</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
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<item>
<key> <string>title</string> </key>
<value> <string>Submitted</string> </value>
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<item>
<key> <string>transitions</string> </key>
<value>
<tuple>
<string>cancel</string>
<string>cancel_action</string>
<string>validate</string>
<string>validate_action</string>
</tuple>
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<key> <string>type_list</string> </key>
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<tuple/>
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<global name="PersistentMapping" module="Persistence.mapping"/>
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<pickle>
<dictionary>
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<key> <string>data</string> </key>
<value>
<dictionary>
<item>
<key> <string>Access contents information</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Auditor</string>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Add portal content</string> </key>
<value>
<tuple>
<string>Assignor</string>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Modify portal content</string> </key>
<value>
<tuple>
<string>Assignor</string>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>View</string> </key>
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<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Auditor</string>
<string>Manager</string>
</tuple>
</value>
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<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="StateDefinition" module="Products.DCWorkflow.States"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>description</string> </key>
<value> <string>Support requests that is temporarily suspended (waiting for an answer from another department or from the customer) </string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>suspended</string> </value>
</item>
<item>
<key> <string>permission_roles</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Suspended</string> </value>
</item>
<item>
<key> <string>transitions</string> </key>
<value>
<tuple>
<string>create_response_and_invalidate_action</string>
<string>invalidate</string>
<string>invalidate_action</string>
<string>validate</string>
<string>validate_action</string>
</tuple>
</value>
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<tuple/>
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<dictionary>
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<dictionary>
<item>
<key> <string>Access contents information</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Auditor</string>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Add portal content</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Modify portal content</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>View</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Auditor</string>
<string>Manager</string>
</tuple>
</value>
</item>
</dictionary>
</value>
</item>
</dictionary>
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</record>
</ZopeData>
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="StateDefinition" module="Products.DCWorkflow.States"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>description</string> </key>
<value> <string>Tickets in this state require processing. They can be filled with events, and will remain open until their treatment is not entirely over.</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>validated</string> </value>
</item>
<item>
<key> <string>permission_roles</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Opened</string> </value>
</item>
<item>
<key> <string>transitions</string> </key>
<value>
<tuple>
<string>create_response_and_invalidate_action</string>
<string>invalidate</string>
<string>invalidate_action</string>
<string>suspend</string>
<string>suspend_action</string>
</tuple>
</value>
</item>
<item>
<key> <string>type_list</string> </key>
<value>
<tuple/>
</value>
</item>
</dictionary>
</pickle>
</record>
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<pickle>
<dictionary>
<item>
<key> <string>data</string> </key>
<value>
<dictionary>
<item>
<key> <string>Access contents information</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Associate</string>
<string>Auditor</string>
<string>Manager</string>
</tuple>
</value>
</item>
<item>
<key> <string>Add portal content</string> </key>
<value>
<tuple>
<string>Assignee</string>
<string>Assignor</string>
<string>Manager</string>
</tuple>
</value>
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<item>
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ticket_workflow
\ No newline at end of file
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