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Commit ff26d148 authored by Rafael Monnerat's avatar Rafael Monnerat
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slapos_crm: Remove Support Request Grade Report 

    It makes no sense now evaluate this using Grade System, but provide reports with helpful information  rather them evaluation.
parent 9998c6f4
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master/bt5/slapos_crm/ActionTemplateItem/portal_types/Support%20Request%20Module/slapos_support_request_activity_report.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ActionInformation" module="Products.CMFCore.ActionInformation"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>action</string> </key>
<value>
<persistent> <string encoding="base64">AAAAAAAAAAI=</string> </persistent>
</value>
</item>
<item>
<key> <string>categories</string> </key>
<value>
<tuple>
<string>action_type/object_jio_report</string>
</tuple>
</value>
</item>
<item>
<key> <string>category</string> </key>
<value> <string>object_jio_report</string> </value>
</item>
<item>
<key> <string>condition</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value>
<none/>
</value>
</item>
<item>
<key> <string>icon</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>slapos_support_request_activity_report</string> </value>
</item>
<item>
<key> <string>permissions</string> </key>
<value>
<tuple>
<string>View</string>
</tuple>
</value>
</item>
<item>
<key> <string>priority</string> </key>
<value> <float>9.0</float> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Support Request Activity Report</string> </value>
</item>
<item>
<key> <string>visible</string> </key>
<value> <int>1</int> </value>
</item>
</dictionary>
</pickle>
</record>
<record id="2" aka="AAAAAAAAAAI=">
<pickle>
<global name="Expression" module="Products.CMFCore.Expression"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>text</string> </key>
<value> <string>string:${object_url}/SupportRequestModule_viewTicketActivityReportDialog</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_getServiceLevelObjectGrade.py deleted 100644 → 0
View file @ 9998c6f4
slo_dict = context.ERP5Site_getServiceLevelObjectiveDict()
if slo not in slo_dict:
raise ValueError("Service Level Objective not found!")
grade_dict = slo_dict[slo]
for grade, threshold in grade_dict.iteritems():
if value <= threshold:
return "%s (%s)" % (grade, value)
return "F (%s)" % value
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_getServiceLevelObjectGrade.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>slo, value</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Base_getServiceLevelObjectGrade</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_getServiceLevelObjectGradeAsHTML.py deleted 100644 → 0
View file @ 9998c6f4
grade = context.Base_getServiceLevelObjectGrade(slo, value)
return grade
# Report seems not able to render HTML
# color_dict = {
# "A": "lightgreen",
# "B": "green",
# "C": "blue",
# "D": "orange",
# "E": "red",
# "F": "red",
# }
# for g, color in color_dict.iteritems():
# if grade.startswith(g):
# return "<font color='%s'>%s</font>" % (color, grade)
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/Base_getServiceLevelObjectGradeAsHTML.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>slo, value</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>Base_getServiceLevelObjectGradeAsHTML</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ERP5Site_getServiceLevelObjectiveDict.py deleted 100644 → 0
View file @ 9998c6f4
slo_dict = {
"created_per_day" : {
"A": 0,
"B": 5,
"C": 10,
"D": 15,
"E": 30
},
"closed_per_day": {
"A": 0,
"B": 2,
"C": 5,
"D": 10,
"E": 15
},
"remaining_ticket": {
"A": 5,
"B": 10,
"C": 15,
"D": 20,
"E": 30,
},
"monitoring_instance_ticket_per_month": {
"A": 0,
"B": 2,
"C": 5,
"D": 10,
"E": 15
},
"avg_created_per_day": {
"A": 0,
"B": 3,
"C": 6,
"D": 9,
"E": 12
},
"monitoring_eta_resolution": {
"A": 0,
"B": 1,
"C": 2,
"D": 3,
"E": 4,
},
"user_instance_ticket_per_month": {
"A": 0,
"B": 2,
"C": 5,
"D": 7,
"E": 10
},
"user_avg_created_per_day": {
"A": 0.06,
"B": 0.15,
"C": 0.5,
"D": 0.75,
"E": 0.8
},
"user_eta_response": {
"A": 0,
"B": 1,
"C": 2,
"D": 3,
"E": 4
},
"user_eta_resolution": {
"A": 2,
"B": 3,
"C": 4,
"D": 6,
"E": 8
}
}
return slo_dict
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/ERP5Site_getServiceLevelObjectiveDict.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>ERP5Site_getServiceLevelObjectiveDict</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_calculateGeneralGrade.py deleted 100644 → 0
View file @ 9998c6f4
note_weight = {
'A' : 0,
'B' : 1,
'C' : 3,
'D' : 5,
'E' : 7,
'F' : 9
}
note_label = {
'A' : "GOOD",
'B' : "OK",
'C' : "WORK REQUIRED",
'D' : "BAD",
'E' : "REALLY BAD",
'F' : "UNUSABLE"
}
grade_list= [
["closed_per_day", dict(month_avg=True, delta_closed_amount=True)],
["closed_per_day", dict(week_avg=True, delta_closed_amount=True)],
["closed_per_day", dict(delta=0, delta_closed_amount=True)],
["closed_per_day", dict(delta=-1, delta_closed_amount=True)],
["avg_created_per_day", dict(week_avg=True)],
["avg_created_per_day", dict(month_avg=True)],
["created_per_day", dict(delta=0)],
["created_per_day", dict(delta=-1)],
]
grade_result_list = []
for key, params in grade_list:
grade_result_list.append(
context.Base_getServiceLevelObjectGrade(key,
context.SupportRequestModule_countTicket(**params)))
remaining_grade = context.Base_getServiceLevelObjectGrade("remaining_ticket",
context.portal_catalog.countResults(portal_type="Support Request", simulation_state=["validated", "suspended"])[0][0])
# Remaining Grade has the double of the weight
grade_result_list.append(remaining_grade)
grade_result_list.append(remaining_grade)
result = 0
for grade_result in grade_result_list:
result += note_weight[grade_result.split(" ")[0]]
for n, value in note_weight.iteritems():
if result <= len(grade_result_list)*value:
return "%s (%s)" % (note_label[n], n)
return "F (UNUSABLE)"
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_calculateGeneralGrade.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_calculateGeneralGrade</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_countTicket.py deleted 100644 → 0
View file @ 9998c6f4
from DateTime import DateTime
portal = context.getPortalObject()
# Hardcode the Date Range here
if month_avg:
today = DateTime() - 30
creation_date = ">=%s/%02d/%02d" % (today.year(), today.month(), today.day())
ratio = 30
elif week_avg:
today = DateTime() - 7
creation_date = ">=%s/%02d/%02d" % (today.year(), today.month(), today.day())
ratio = 7
else:
ratio = 1
today = DateTime() + delta
creation_date = "%s/%02d/%02d" % (today.year(), today.month(), today.day())
def getSupportRequestList(creation_date):
return portal.portal_catalog(
portal_type="Support Request",
creation_date=creation_date)
def getClosedSupportRequestList(modifiction_date):
return portal.portal_catalog(
portal_type="Support Request",
simulation_state="invalidated",
modification_date=modifiction_date)
if delta_closed_amount:
return (len(getSupportRequestList(creation_date)) - len(getClosedSupportRequestList(creation_date)))/ratio
return len(getSupportRequestList(creation_date))/ratio
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_countTicket.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string>delta=0, month_avg=0, week_avg=False, delta_closed_amount=False</string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_countTicket</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_getSupportRequestReportSectionList.py deleted 100644 → 0
View file @ 9998c6f4
from Products.ERP5Form.Report import ReportSection
result=[]
result.append(ReportSection(
path=context.getPhysicalPath(),
level=1,
title=context.Base_translateString('Service Grade'),
form_id="SupportRequestModule_viewTicketCurrentStatus"))
return result
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_getSupportRequestReportSectionList.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="PythonScript" module="Products.PythonScripts.PythonScript"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>Script_magic</string> </key>
<value> <int>3</int> </value>
</item>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary>
<item>
<key> <string>name_container</string> </key>
<value> <string>container</string> </value>
</item>
<item>
<key> <string>name_context</string> </key>
<value> <string>context</string> </value>
</item>
<item>
<key> <string>name_m_self</string> </key>
<value> <string>script</string> </value>
</item>
<item>
<key> <string>name_subpath</string> </key>
<value> <string>traverse_subpath</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_params</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_getSupportRequestReportSectionList</string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReport.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ERP5 Form" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary/>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>edit_order</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>encoding</string> </key>
<value> <string>UTF-8</string> </value>
</item>
<item>
<key> <string>enctype</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>group_list</string> </key>
<value>
<list>
<string>bottom</string>
<string>left (User Tickets)</string>
<string>right</string>
<string>right (Monitor)</string>
<string>center</string>
<string>hidden</string>
</list>
</value>
</item>
<item>
<key> <string>groups</string> </key>
<value>
<dictionary>
<item>
<key> <string>bottom</string> </key>
<value>
<list>
<string>your_comment</string>
</list>
</value>
</item>
<item>
<key> <string>center</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>hidden</string> </key>
<value>
<list>
<string>your_reportbox</string>
</list>
</value>
</item>
<item>
<key> <string>left (User Tickets)</string> </key>
<value>
<list>
<string>your_at_date</string>
<string>your_grade</string>
</list>
</value>
</item>
<item>
<key> <string>right</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>right (Monitor)</string> </key>
<value>
<list/>
</value>
</item>
</dictionary>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
</item>
<item>
<key> <string>method</string> </key>
<value> <string>POST</string> </value>
</item>
<item>
<key> <string>name</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
</item>
<item>
<key> <string>pt</string> </key>
<value> <string>report_view</string> </value>
</item>
<item>
<key> <string>row_length</string> </key>
<value> <int>4</int> </value>
</item>
<item>
<key> <string>stored_encoding</string> </key>
<value> <string>UTF-8</string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Ticket Grade</string> </value>
</item>
<item>
<key> <string>unicode_mode</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>update_action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>update_action_title</string> </key>
<value> <string></string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReport/your_reportbox.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ReportBox" module="Products.ERP5Form.ReportBox"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>id</string> </key>
<value> <string>your_reportbox</string> </value>
</item>
<item>
<key> <string>message_values</string> </key>
<value>
<dictionary>
<item>
<key> <string>external_validator_failed</string> </key>
<value> <string>The input failed the external validator.</string> </value>
</item>
</dictionary>
</value>
</item>
<item>
<key> <string>overrides</string> </key>
<value>
<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>default</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>editable</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>hidden</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>report_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string></string> </value>
</item>
</dictionary>
</value>
</item>
<item>
<key> <string>tales</string> </key>
<value>
<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>default</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>editable</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>hidden</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>report_method</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string></string> </value>
</item>
</dictionary>
</value>
</item>
<item>
<key> <string>values</string> </key>
<value>
<dictionary>
<item>
<key> <string>alternate_name</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>css_class</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>default</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>editable</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>enabled</string> </key>
<value> <int>1</int> </value>
</item>
<item>
<key> <string>external_validator</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>hidden</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>report_method</string> </key>
<value> <string>SupportRequestModule_getSupportRequestReportSectionList</string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>your_reportbox</string> </value>
</item>
</dictionary>
</value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketActivityReportDialog.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ERP5 Form" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary/>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>action</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReport</string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>edit_order</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>encoding</string> </key>
<value> <string>UTF-8</string> </value>
</item>
<item>
<key> <string>enctype</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>group_list</string> </key>
<value>
<list>
<string>left</string>
<string>right</string>
<string>center</string>
<string>bottom</string>
<string>hidden</string>
</list>
</value>
</item>
<item>
<key> <string>groups</string> </key>
<value>
<dictionary>
<item>
<key> <string>bottom</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>center</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>hidden</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>left</string> </key>
<value>
<list>
<string>your_format</string>
<string>your_portal_skin</string>
</list>
</value>
</item>
<item>
<key> <string>right</string> </key>
<value>
<list/>
</value>
</item>
</dictionary>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReportDialog</string> </value>
</item>
<item>
<key> <string>method</string> </key>
<value> <string>POST</string> </value>
</item>
<item>
<key> <string>name</string> </key>
<value> <string>SupportRequestModule_viewTicketActivityReportDialog</string> </value>
</item>
<item>
<key> <string>pt</string> </key>
<value> <string>form_dialog</string> </value>
</item>
<item>
<key> <string>row_length</string> </key>
<value> <int>4</int> </value>
</item>
<item>
<key> <string>stored_encoding</string> </key>
<value> <string>UTF-8</string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Ticket Activity</string> </value>
</item>
<item>
<key> <string>unicode_mode</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>update_action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>update_action_title</string> </key>
<value> <string></string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/SkinTemplateItem/portal_skins/slapos_crm_monitoring/SupportRequestModule_viewTicketCurrentStatus.xml deleted 100644 → 0
View file @ 9998c6f4
<?xml version="1.0"?>
<ZopeData>
<record id="1" aka="AAAAAAAAAAE=">
<pickle>
<global name="ERP5 Form" module="erp5.portal_type"/>
</pickle>
<pickle>
<dictionary>
<item>
<key> <string>_bind_names</string> </key>
<value>
<object>
<klass>
<global name="NameAssignments" module="Shared.DC.Scripts.Bindings"/>
</klass>
<tuple/>
<state>
<dictionary>
<item>
<key> <string>_asgns</string> </key>
<value>
<dictionary/>
</value>
</item>
</dictionary>
</state>
</object>
</value>
</item>
<item>
<key> <string>_objects</string> </key>
<value>
<tuple/>
</value>
</item>
<item>
<key> <string>action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>description</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>edit_order</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>encoding</string> </key>
<value> <string>UTF-8</string> </value>
</item>
<item>
<key> <string>enctype</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>group_list</string> </key>
<value>
<list>
<string>left (User Tickets)</string>
<string>right</string>
<string>center</string>
<string>bottom</string>
<string>hidden</string>
</list>
</value>
</item>
<item>
<key> <string>groups</string> </key>
<value>
<dictionary>
<item>
<key> <string>bottom</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>center</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>hidden</string> </key>
<value>
<list/>
</value>
</item>
<item>
<key> <string>left (User Tickets)</string> </key>
<value>
<list>
<string>your_remaining_ticket_grade</string>
<string>your_created_today_grade</string>
<string>your_created_yesterday_grade</string>
<string>your_created_avg_week_grade</string>
<string>your_created_avg_month_grade</string>
</list>
</value>
</item>
<item>
<key> <string>right</string> </key>
<value>
<list>
<string>your_closed_today_grade</string>
<string>your_closed_yesterday_grade</string>
<string>your_closed_avg_month_grade</string>
<string>your_closed_avg_week_grade</string>
</list>
</value>
</item>
</dictionary>
</value>
</item>
<item>
<key> <string>id</string> </key>
<value> <string>SupportRequestModule_viewTicketCurrentStatus</string> </value>
</item>
<item>
<key> <string>method</string> </key>
<value> <string>POST</string> </value>
</item>
<item>
<key> <string>name</string> </key>
<value> <string>SupportRequestModule_viewTicketCurrentStatus</string> </value>
</item>
<item>
<key> <string>pt</string> </key>
<value> <string>form_view</string> </value>
</item>
<item>
<key> <string>row_length</string> </key>
<value> <int>4</int> </value>
</item>
<item>
<key> <string>stored_encoding</string> </key>
<value> <string>UTF-8</string> </value>
</item>
<item>
<key> <string>title</string> </key>
<value> <string>Current Status</string> </value>
</item>
<item>
<key> <string>unicode_mode</string> </key>
<value> <int>0</int> </value>
</item>
<item>
<key> <string>update_action</string> </key>
<value> <string></string> </value>
</item>
<item>
<key> <string>update_action_title</string> </key>
<value> <string></string> </value>
</item>
</dictionary>
</pickle>
</record>
</ZopeData>
master/bt5/slapos_crm/bt/template_action_path_list
View file @ ff26d148
......@@ -14,7 +14,6 @@ Regularisation Request | new_event
Regularisation Request | view
Site Message | update_destination_for_slapos
Support Request Module | rss_view
Support Request Module | slapos_support_request_activity_report
Support Request Module | slapos_support_request_instance_message_report
Support Request Module | support_request_monitor_link
Support Request Module | support_request_monitor_opml_description_list
......
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